Pediatric Care & Scheduling Coordinator

Let's Play Therapy Center; Daphne (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Let's Play Therapy Center in Spanish Fort, AL is seeking a Patient Care Coordinator to support daily operations and deliver a welcoming, child-friendly experience for families. This on-site role includes greeting patients, checking in and out, coordinating appointment schedules for multiple therapists, and answering inquiries with professional phone etiquette.

You will maintain accurate patient records, verify basic patient and insurance information, and collaborate with clinicians to ensure

Qualifications

• Must have strong appointment scheduling and care coordination skills.
• Professional phone etiquette and clear communication with patients, caregivers, and staff.
• Working knowledge of medical terminology and pediatric patient care principles.
• Excellent organizational skills and ability to prioritize in a busy clinical environment.
• Empathy, patience, and a family-centered mindset when supporting children and families.
• Proficiency with basic computer applications and scheduling/medical record systems.
• Previous experience in healthcare, therapy, or pediatric office setting is beneficial.
• High school diploma or equivalent required; healthcare admin training is a plus.

Responsibilities

• Greet patients and caregivers and manage check-in/check-out processes.
• Coordinate appointment schedules for multiple therapists.
• Answer phone calls, respond to inquiries, and relay therapy information professionally.
• Maintain accurate patient records and verify basic patient & insurance information.
• Collaborate with clinical staff to ensure timely, organized services.
• Support families by reinforcing therapy plans as directed by clinicians.
• Provide a welcoming, child-friendly environment and smooth daily operations.

Skills

Appointment Scheduling

Phone Etiquette

Medical Terminology

Organizational Skills

Empathy & Patient-Centered Care

Computer Literacy

Healthcare Experience

Multitasking

Education

High school diploma or equivalent

Healthcare administration training (a plus)

Tools

Electronic scheduling systems

Medical record systems

Job description

Let's Play Therapy Center in Spanish Fort, AL is seeking a Patient Care Coordinator to support daily operations and deliver a welcoming, child-friendly experience for families. This on-site role includes greeting patients, checking in and out, coordinating appointment schedules for multiple therapists, and answering inquiries with professional phone etiquette.

You will maintain accurate patient records, verify basic patient and insurance information, and collaborate with clinicians to ensure