Pediatric Patient Coordinator - Front Desk & Care

Associates in Pediatric Therapy; Murfreesboro (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision, 401(k) match,

PTO, life & disability insurance

Job summary

Associates in Pediatric Therapy (APT) is seeking a Patient Coordinator to warmly welcome patients, coordinate scheduling in the EMR system, and support families in a vibrant, child-centered clinic.

You will collect co-pays, verify insurance details, train volunteers, and keep the waiting area tidy while assisting staff. This role requires empathy for kids with special needs and strong discretion with confidential information.

Qualifications

• High school graduate or equivalent.
• At least two years of experience in a medical office setting.
• Compassionate approach to pediatric special needs patients.
• Excellent oral and written communication skills.
• Prior EMR experience is a plus.
• Discretion with handling confidential information.
• Able to sit at a desk and use a computer for long periods.
• Lift up to 15 pounds when needed.

Responsibilities

• Welcome patients and visitors in person and on the telephone, answering inquiries or referring to other staff.
• Assist in scheduling appointments for new and existing patients in the EMR.
• Assist patients checking in for appointments using the kiosk when necessary.
• Collect co-pays for current visit or balances from prior visits.
• Ensure all patient paperwork and insurance information in patient’s chart is up to date, providing new paperwork for completion when needed.
• Support & train volunteers.
• Ensure the waiting room is always tidy, by vacuuming or mopping, clearing trash or picking up toys as necessary.
• Open and sort mail, distribute faxes; deliver outgoing mail to post office at the end of the day if needed.
• Maintain adequate supplies for current location, requesting replenishment through corporate office as needed.
• Other clerical duties as assigned by management.

Skills

Oral and written communication

Compassion for pediatric patients

Discretion with confidential info

Teamwork in medical office

EMR experience

Education

High school diploma or GED

Tools

EMR software

Job description

Associates in Pediatric Therapy (APT) is seeking a Patient Coordinator to warmly welcome patients, coordinate scheduling in the EMR system, and support families in a vibrant, child-centered clinic.

You will collect co-pays, verify insurance details, train volunteers, and keep the waiting area tidy while assisting staff. This role requires empathy for kids with special needs and strong discretion with confidential information.