Patient Care Coordinator

Let's Play Therapy Center; Daphne (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Let's Play Therapy Center in Spanish Fort, AL is seeking a Patient Care Coordinator to support daily operations and deliver a welcoming, child-friendly experience for families. This on-site role includes greeting patients, checking in and out, coordinating appointment schedules for multiple therapists, and answering inquiries with professional phone etiquette.

You will maintain accurate patient records, verify basic patient and insurance information, and collaborate with clinicians to ensure

Qualifications

• Must have strong appointment scheduling and care coordination skills.
• Professional phone etiquette and clear communication with patients, caregivers, and staff.
• Working knowledge of medical terminology and pediatric patient care principles.
• Excellent organizational skills and ability to prioritize in a busy clinical environment.
• Empathy, patience, and a family-centered mindset when supporting children and families.
• Proficiency with basic computer applications and scheduling/medical record systems.
• Previous experience in healthcare, therapy, or pediatric office setting is beneficial.
• High school diploma or equivalent required; healthcare admin training is a plus.

Responsibilities

• Greet patients and caregivers and manage check-in/check-out processes.
• Coordinate appointment schedules for multiple therapists.
• Answer phone calls, respond to inquiries, and relay therapy information professionally.
• Maintain accurate patient records and verify basic patient & insurance information.
• Collaborate with clinical staff to ensure timely, organized services.
• Support families by reinforcing therapy plans as directed by clinicians.
• Provide a welcoming, child-friendly environment and smooth daily operations.

Skills

Appointment Scheduling

Phone Etiquette

Medical Terminology

Organizational Skills

Empathy & Patient-Centered Care

Computer Literacy

Healthcare Experience

Multitasking

Education

High school diploma or equivalent

Healthcare administration training (a plus)

Tools

Electronic scheduling systems

Medical record systems

Job description

Company Description

Let's Play Therapy Center is a pediatric outpatient therapy center in Spanish Fort, AL, dedicated to supporting children and their families. The center provides occupational, physical, speech, and feeding therapy, using each child's strengths to address areas of need. Families are encouraged to actively participate in therapy sessions to learn strategies that can be used at home. This collaborative approach is designed to maximize therapy outcomes and foster a supportive environment for long-term growth and development.

Role Description

The Patient Care Coordinator is a full-time, on-site role based in Spanish Fort, AL, responsible for supporting smooth daily operations and a positive experience for children and their families. This role includes greeting patients and caregivers, managing check-in and check-out processes, and coordinating appointment schedules for multiple therapists. The Patient Care Coordinator will answer phone calls, respond to inquiries, and communicate therapy information using professional phone etiquette and clear, compassionate communication. Day-to-day tasks also include maintaining accurate patient records, coordinating care and follow-up appointments, verifying basic patient & insurance information, and collaborating with clinical staff to ensure timely, organized services. The role involves working closely with families to provide guidance, reinforce therapy plans as directed by clinicians, and support a welcoming, child-friendly environment.

Qualifications

• Candidates should possess strong Appointment Scheduling and Care Coordination skills to manage multiple therapists' calendars and patient visits efficiently.
• Candidates should demonstrate professional Phone Etiquette and clear communication skills when interacting with patients, caregivers, and staff.
• Candidates should have a working knowledge of Medical Terminology and an understanding of Patient Care principles in a pediatric or outpatient setting.
• Candidates should have excellent organizational skills, attention to detail, and the ability to prioritize tasks in a busy clinical environment.
• Candidates should show empathy, patience, and a family-centered mindset when supporting children and caregivers.
• Proficiency with basic computer applications and electronic scheduling or medical record systems is preferred.
• Prior experience in a healthcare, therapy, or pediatric office setting is beneficial.
• High school diploma or equivalent is required; additional training in healthcare administration or related fields is a plus.