Pediatric Appointment Specialist I - Schedule with Heart

Children's Hospital & Medical Center - Omaha; Omaha (NE); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Children's Hospital & Medical Center - Omaha is seeking an Appointment Specialist I to coordinate ambulatory scheduling for pediatric services. You will be the first contact for patients and families, guiding them through enrollment in digital platforms and ensuring accurate appointment details.

In this fast-paced role, you will manage high volumes of calls, document interactions in the EHR, and uphold HIPAA standards while delivering compassionate, patient-centered service across departments.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service; scheduling or call center preferred.
• Excellent written and verbal communication.

Responsibilities

• Schedule appointments across hospital services and departments.
• Confirm appointment details with patients and ensure clinical availability.
• Document interactions and scheduling data in the EHR accurately.
• Educate patients on preparation and hospital policies for appointments.
• Guide patients through enrollment in Children's digital platforms.
• Provide clear instructions on app navigation and troubleshooting.

Skills

Strong communication

Organizational skills

Customer service

Interpersonal skills

Problem-solving

Education

High School Diploma

Job description

Children's Hospital & Medical Center - Omaha is seeking an Appointment Specialist I to coordinate ambulatory scheduling for pediatric services. You will be the first contact for patients and families, guiding them through enrollment in digital platforms and ensuring accurate appointment details.

In this fast-paced role, you will manage high volumes of calls, document interactions in the EHR, and uphold HIPAA standards while delivering compassionate, patient-centered service across departments.