Patient Access & Scheduling Specialist

Children's Hospital of Philadelphia; Worcester (MA); On-site; USD 35,000 - 44,000; Full time

Job summary

Children’s Hospital of Philadelphia (CHOP) is seeking a patient access coordinator to manage calls, schedule appointments, and coordinate care for families. The position emphasizes exceptional customer service, accurate data entry, and collaboration with multiple providers across CHOP campuses.

The ideal candidate will have strong communication skills, high organization, and experience in a healthcare scheduling environment, with proficiency in Epic and insurance verification.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree preferred.
• Experience in healthcare scheduling is highly desired.

Responsibilities

• Answer referral calls and respond to scheduling requests.
• Complete intake interviews to gather demographics and insurance details.
• Coordinate appointment scheduling with department schedulers.
• Provide outstanding customer service to patients, families, and providers.
• Cross-cover other access coordinators when needed.

Skills

Customer service

Phone etiquette

Interpersonal skills

Conflict resolution

Insurance verification

Scheduling expertise

Team collaboration

Education

High School Diploma/GED

Bachelor’s Degree

Tools

Epic knowledge

Job description

Children’s Hospital of Philadelphia (CHOP) is seeking a patient access coordinator to manage calls, schedule appointments, and coordinate care for families. The position emphasizes exceptional customer service, accurate data entry, and collaboration with multiple providers across CHOP campuses.

The ideal candidate will have strong communication skills, high organization, and experience in a healthcare scheduling environment, with proficiency in Epic and insurance verification.