Patient Care & Scheduling Specialist

SouthernMED Pediatrics; Lexington (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Matching 401K

Annual Merit Increases

Mental Health and Counseling Programs

Dental and Orthodontic Coverage

Vision Insurance

Health Care with Low Premiums

Short-term Disability

Access to Virtual Health & Wellness

Job summary

SouthernMED Pediatrics is seeking a Medical Office Specialist to be the first point of contact for families in our pediatric practice. You will handle check-in/out, scheduling, updating patient accounts, and verifying insurance while coordinating with clinicians to keep patient flow smooth.

This role emphasizes accuracy, HIPAA compliance, and compassionate communication. You will work in a busy pediatric setting, support team members, and ensure a positive patient experience from greeting to

Qualifications

• High school diploma or equivalent.
• Prior medical experience preferred.
• Knowledge and/or prior experience with insurance verification and patient accounts preferred.
• Working knowledge of computer applications.
• Prior experience with EMR preferred.
• Ability to speak, read and write effectively.
• Demonstrates proper telephone etiquette.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Responsibilities

• Greets the patient or visitor via telephone or in person.
• Answers incoming calls politely and professionally.
• Registers new patients and updates existing patient demographics.
• Facilitates patient flow by notifying the Provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
• Responds to patient, prospective patient, and visitor inquiries in a courteous manner; provides medical records, shot records and other documents, as requested.
• Scans pertinent information into the patient’s electronic medical record.
• Verifies patient insurance coverage.
• Collects insurance co-pays and/or collects charges for services.
• Schedules patient appointments.
• Maintains the reception and lobby area.
• Serve as the secondary point of contact for patient inquiries via phone, email, patient portals, or in-person.
• Provide accurate and timely information regarding appointments and general services.
• Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up.
• Attends staff meetings.
• Manages time efficiently.
• Completes all mandatory training.
• Quality & Customer Satisfaction
• Demonstrates commitment to superior patient and family experience.
• Collaborates with others to coordinate care, resolve concerns, and address the needs of patients and family members.
• Prioritizes safety by taking initiative to identify and eliminate risks.
• Respects and considers patient rights to privacy by complying with all HIPAA guidelines.
• Interpersonal Skills
• Communicates professionally and appropriately.
• Builds strong working relationships.
• Identifies, analyzes and solves problems.
• Accountability and Productivity
• Accepts responsibility for decisions and actions.
• Utilizes appropriate resources to effectively and successfully execute responsibilities.
• Adheres to regulatory and company policies and procedures.

Skills

Medical office experience

Insurance verification

EMR software

Computer literacy

Telephone etiquette

HIPAA compliance

Education

High school diploma

Tools

MS Office

EMR software

Job description

SouthernMED Pediatrics is seeking a Medical Office Specialist to be the first point of contact for families in our pediatric practice. You will handle check-in/out, scheduling, updating patient accounts, and verifying insurance while coordinating with clinicians to keep patient flow smooth.

This role emphasizes accuracy, HIPAA compliance, and compassionate communication. You will work in a busy pediatric setting, support team members, and ensure a positive patient experience from greeting to