Pediatric Admissions Coordinator - Compassionate

Holding Hands Inc.; Burbank (CA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Holding Hands Pediatric Therapy & Adult Services is seeking a full-time Admissions Specialist in Burbank, CA. The role requires strong communication, organizational skills, and attention to detail in handling admissions, eligibility, and documentation.

The position reports to the Director of Billing and Admissions, with duties spanning documentation, follow-up, and collaboration with internal teams. Bilingual English/Spanish preferred; DOJ background check required.

Qualifications

• High school diploma or equivalent required.
• 6 months of customer service or administrative experience preferred.
• Strong verbal and written communication skills with families, referral sources and team members.
• Excellent organizational skills with attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and basic data entry.
• Bilingual in English and Spanish preferred.
• DOJ background check required.

Responsibilities

• Answer phones and respond to inquiries from families and referral sources about admissions.
• Collect and verify required admissions documentation, demographics and forms.
• Verify patient eligibility and insurance benefits.
• Request and track authorizations for services.
• Maintain timely follow-up on pending admissions and cases.
• Update and maintain information in the system of record.
• Collaborate with coordinators and internal teams to support admissions.
• Prioritize tasks and work efficiently in a fast-paced environment.
• Cross-train and provide support in related areas as needed.
• Maintain HIPAA compliance and privacy requirements.
• Communicate operational needs to management and suggest process improvements.
• Perform other administrative duties as assigned by the Director of Billing and Admissions.

Skills

Verbal communication

Written communication

Multitasking

Organizational skills

Microsoft Office

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Holding Hands Pediatric Therapy & Adult Services is seeking a full-time Admissions Specialist in Burbank, CA. The role requires strong communication, organizational skills, and attention to detail in handling admissions, eligibility, and documentation.

The position reports to the Director of Billing and Admissions, with duties spanning documentation, follow-up, and collaboration with internal teams. Bilingual English/Spanish preferred; DOJ background check required.