Admissions Specialist

Holding Hands Inc.; Burbank (CA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Holding Hands Pediatric Therapy & Adult Services is seeking a full-time Admissions Specialist in Burbank, CA. The role requires strong communication, organizational skills, and attention to detail in handling admissions, eligibility, and documentation.

The position reports to the Director of Billing and Admissions, with duties spanning documentation, follow-up, and collaboration with internal teams. Bilingual English/Spanish preferred; DOJ background check required.

Qualifications

• High school diploma or equivalent required.
• 6 months of customer service or administrative experience preferred.
• Strong verbal and written communication skills with families, referral sources and team members.
• Excellent organizational skills with attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and basic data entry.
• Bilingual in English and Spanish preferred.
• DOJ background check required.

Responsibilities

• Answer phones and respond to inquiries from families and referral sources about admissions.
• Collect and verify required admissions documentation, demographics and forms.
• Verify patient eligibility and insurance benefits.
• Request and track authorizations for services.
• Maintain timely follow-up on pending admissions and cases.
• Update and maintain information in the system of record.
• Collaborate with coordinators and internal teams to support admissions.
• Prioritize tasks and work efficiently in a fast-paced environment.
• Cross-train and provide support in related areas as needed.
• Maintain HIPAA compliance and privacy requirements.
• Communicate operational needs to management and suggest process improvements.
• Perform other administrative duties as assigned by the Director of Billing and Admissions.

Skills

Verbal communication

Written communication

Multitasking

Organizational skills

Microsoft Office

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Admissions Specialist

Department: Administrative - Other

Employment Type: Full Time

Location: Burbank, CA

Compensation: $20.00 - $25.00 / hour

Description

Holding Hands Pediatric Therapy & Adult Services is currently looking for a full-time Admissions Specialist. The ideal candidate should be organized and able to multi-task with great attention to detail. They will possess strong verbal and written communication skills, excellent follow-up skills, and will complete assignments quickly and accurately. The ideal candidate will also have experience working with an agency that provides therapeutic services to individuals diagnosed with Autism Spectrum Disorder & Mental Health. This position reports to the Director of Billing and Admissions.

Key Responsibilities

• Answer phones and respond to inquiries from families and referral sources regarding the admissions process with empathy and professionalism.
• Collect and verify required admissions documentation, including patient demographics and forms.
• Verify patient eligibility and insurance benefits.
• Request and track authorizations for services.
• Maintain timely and consistent follow-up on pending admissions and cases.
• Accurately update and maintain information in the system of record.
• Collaborate with department coordinators and internal teams to support an efficient admissions process.
• Prioritize tasks effectively and work efficiently in a fast-paced environment.
• Cross-train and provide support in applicable areas of the department as needed.
• Maintain compliance with HIPAA and all applicable privacy and confidentiality requirements.
• Communicate with management regarding operational needs and recommend process improvements.
• Perform other administrative duties as assigned by the Director of Billing and Admissions.

Skills, Knowledge and Expertise

• High school diploma or equivalent required.
• At least 6 months of customer service or administrative experience preferred.
• Strong verbal and written communication skills with the ability to interact professionally and compassionately with families, referral sources, and team members.
• Excellent organizational skills with strong attention to detail and follow-through.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office, spreadsheet data entry, and basic computer applications.
• Bilingual in English and Spanish preferred.
• Successful completion of a Department of Justice (DOJ) background check required.
• Ability to build effective working relationships with staff, providers, and patients.
• Proficiency in Microsoft Office.