PCM Coordinator

Bulgari; United States; On-site; USD 48,000 - 55,000; Full time

Job summary

Bulgari seeks a PCM Coordinator to support High Jewelry portfolios for a demanding UHNW global client base. This role ensures flawless execution of VIP experiences, travel, events, and cross-functional communication, while maintaining day-to-day operational discipline.

You will manage client requests through delivery, handle logistics, and assist in CRM initiatives, inventory of gifting items, and post-event follow-up with Bulgari-level hospitality and discretion.

Qualifications

• 3 years supporting executives in luxury, retail, hospitality, fashion, or High Jewelry.
• Exceptional communication skills and discretion.
• Highly organized, calm under pressure with strong problem-solving ability.

Responsibilities

• Provide operational support across VIP client experience, travel, events, shipping and logistics.
• Coordinate bookings, itineraries, and client communications for UHNW clientele.
• Support monthly CRM initiatives and maintain client pipelines with KPI tracking.
• Assist in on-site event execution and post-event follow-up with luxury hospitality standards.
• Collaborate with internal teams to ensure flawless delivery from request to delivery.

Job description

Position

The PCM Coordinator will support Bulgari’s High Jewelry portfolios by providing the operational and organizational bandwidth required to manage an exceptionally demanding UHNW global client base. This role ensures flawless execution across all areas that directly impact High Jewelry sales: VIP client experience, global travel, event support, shipping and logistics coordination, cross-functional communication, and day-to-day operational discipline.

Job responsibilities

• High Jewelry Sales & Operational Support
• Full operational support from client request to delivery
• Payment processing, GR confirmation, and product accuracy checks
• Store transfers, shipments, logistics timelines, repair oversight
• Invoicing, urgent payment processing, and accurate store-level ringing
• Liaise with High End product team to execute monthly client facing lookbook which can be tailored to each client outreach by the PCM Event & Activation Coordination
• Logistics for High Jewelry events
• On-site event support and post-event follow-up
• Booking travel for VIP clients
• Managing all itineraries for domestic and international VIP travel
• Coordinating bios, RSVPs, dietary needs, and documents for brand events
• Assist in the monthly strategy and execution of PCM CRM driven initiatives Administrative & Organizational Management
• Maintaining digital files and client pipelines
• Creating KPI, sales progress, and deadline trackers
• Managing inventory of gifting items VIP Client Experience & Luxury Discretion
• Delivering Bulgari-level hospitality
• Understanding UHNW client sensitivities and expectations
• Adding personalized touches to deepen connection
• Preparing PCMs for every engagement
• Preparing client assortments, lookbooks, personalized presentations
• Managing birthdays, anniversaries, holidays, and special high level client gifting
• Support in driving the client journey mapping for all PCMs Anticipatory & Proactive Support
• Identifying issues before they escape
• Anticipating sensitivities and timing
• Supporting communication strategies
• Owning operations to elevate PCMs focus Internal Coordination
• Following up with corporate partners when timelines stall
• Liaising with High End, High End Watches, Alta Gamma, CRM, Events, Merchandising, BOH, Logistics, After Sales, Boutiques and Corporate Partners
• Handling in-person communication at corporate to accelerate action
• Managing the constantly shifting calendar of events

Profile

• 3 years supporting executives in luxury, retail, hospitality, fashion, or High Jewelry
• Exceptional communication skills
• Highly organized and calm under pressure
• High level of emotional intelligence, discretion, proactivity
• Strong follow-through and problem solving
• Proficiency in Excel, PowerPoint, Google Suite
• Comfortable engaging with Ultra High Net Worth clients
• Available for evening/weekend events

Additional information

The compensation range for this position is $35/hour-$40/hour.