PCM Coordinator

LVMH; New York (NY); On-site; USD 48,000 - 55,000; Full time

Job summary

Bulgari in New York seeks a PCM Coordinator to support High Jewelry portfolios by providing operational bandwidth for an ultra‑high‑net‑worth client base. You will manage VIP experiences, travel, events, shipping, and day-to-day discipline to ensure flawless execution across client journeys.

The role requires 3+ years supporting executives in luxury settings, exceptional communication, and a proactive, discreet approach.

Qualifications

• 3+ years supporting executives in luxury, retail, hospitality, fashion, or High Jewelry.
• Exceptional communication skills.
• Highly organized and calm under pressure.
• High level of emotional intelligence, discretion, proactivity.

Responsibilities

• High Jewelry Sales & Operational Support.
• Full operational support from client request to delivery.
• Payment processing, GR confirmation, and product accuracy checks.
• Store transfers, shipments, logistics timelines, repair oversight.
• Invoicing, urgent payment processing, and accurate store-level ringing.
• Liaise with High End product team to execute monthly client facing lookbook.

Skills

Executive support

Communication

Organization

Discretion & EI

Problem solving

UHNW client engagement

Event coordination

Evening/weekend availability

Tools

Excel

PowerPoint

Google Suite

Job description

The PCM Coordinator will support Bulgari's High Jewelry portfolios by providing the operational and organizational bandwidth required to manage an exceptionally demanding UHNW global client base. This role ensures flawless execution across all areas that directly impact High Jewelry sales: VIP client experience, global travel, event support, shipping and logistics coordination, cross-functional communication, and day-to-day operational discipline.

Job responsibilities

• High Jewelry Sales & Operational Support
• Full operational support from client request to delivery
• Payment processing, GR confirmation, and product accuracy checks
• Store transfers, shipments, logistics timelines, repair oversight
• Invoicing, urgent payment processing, and accurate store-level ringing
• Liaise with High End product team to execute monthly client facing lookbook which can be tailored to each client outreach by the PCM
• Event & Activation Coordination
• Logistics for High Jewelry events
• On-site event support and post-event follow-up
• Booking travel for VIP clients
• Managing all itineraries for domestic and international VIP travel
• Coordinating bios, RSVPs, dietary needs, and documents for brand events
• Assist in the monthly strategy and execution of PCM CRM driven initiatives
• Administrative & Organizational Management
• Maintaining digital files and client pipelines
• Creating KPI, sales progress, and deadline trackers
• Managing inventory of gifting items
• VIP Client Experience & Luxury Discretion
• Delivering Bulgari-level hospitality
• Understanding UHNW client sensitivities and expectations
• Adding personalized touches to deepen connection
• Preparing PCMs for every engagement
• Preparing client assortments, lookbooks, personalized presentations
• Managing birthdays, anniversaries, holidays, and special high level client gifting
• Support in driving the client journey mapping for all PCMs
• Anticipatory & Proactive Support
• Identifying issues before they escape
• Anticipating sensitivities and timing
• Supporting communication strategies
• Owning operations to elevate PCMs focus
• Internal Coordination
• Following up with corporate partners when timelines stall
• Liaising with High End, High End Watches, Alta Gamma, CRM, Events, Merchandising, BOH, Logistics, After Sales, Boutiques and Corporate Partners
• Handling in-person communication at corporate to accelerate actionManaging the constantly shifting calendar of events

Profile

• 3 + years supporting executives in luxury, retail, hospitality, fashion, or High Jewelry
• Exceptional communication skills
• Highly organized and calm under pressure
• High level of emotional intelligence, discretion, proactivity
• Strong follow-through and problem solving
• Proficiency in Excel, PowerPoint, Google Suite
• Comfortable engaging with Ultra High Net Worth clients
• Available for evening/weekend events

Additional information

The compensation range for this position is $35/hour-$40/hour.

Bvlgariwas founded in the heart of Rome in 1884.Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiquesand hotels.
Demonstrated through its numerous philanthropic partnerships,Bvlgarideeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.