PCM Coordinator

BVLGARI; New York (NY); On-site; USD 48,000 - 55,000; Full time

Job summary

Bulgari in New York seeks a PCM Coordinator to support High Jewelry sales through flawless operational execution, VIP client experience, and cross-functional collaboration. You will manage travel, events, shipping, and CRM-driven initiatives while maintaining meticulous client pipelines and premium hospitality standards.

Ideal candidates bring 3+ years supporting executives in luxury sectors, superb communication, and the ability to anticipate issues and act proactively in a fast-paced

Qualifications

• 3+ years supporting executives in luxury, retail, hospitality, fashion, or High Jewelry.
• Exceptional communication skills with UHNW clients.
• Highly organized and calm under pressure with strong discretion.

Responsibilities

• Full operational support from client request to delivery.
• Process payments, GR confirmation, and product accuracy checks.
• Coordinate store transfers, shipments, and logistics timelines.
• Create KPI, sales progress, and deadline trackers.
• Liaise with internal teams to execute client-facing lookbooks.
• Manage VIP travel itineraries and on-site event support.
• Prepare client assortments and personalized presentations.
• Maintain gifting inventory and post-event follow-ups.

Skills

VIP client handling

Event coordination

Logistics management

Operational discipline

Communication

Problem solving

Proactive support

Excel

PowerPoint

Tools

Excel

PowerPoint

Google Suite

Job description

Position

The PCM Coordinator will support Bulgari’s High Jewelry portfolios by providing the operational and organizational bandwidth required to manage an exceptionally demanding UHNW global client base. This role ensures flawless execution across all areas that directly impact High Jewelry sales: VIP client experience, global travel, event support, shipping and logistics coordination, cross-functional communication, and day-to-day operational discipline.

Job responsibilities

High Jewelry Sales & Operational Support

• Full operational support from client request to delivery


• Payment processing, GR confirmation, and product accuracy checks


• Store transfers, shipments, logistics timelines, repair oversight


• Invoicing, urgent payment processing, and accurate store-level ringing


• Liaise with High End product team to execute monthly client facing lookbook which can be tailored to each client outreach by the PCM Event & Activation Coordination


• Logistics for High Jewelry events


• On-site event support and post-event follow-up


• Booking travel for VIP clients


• Managing all itineraries for domestic and international VIP travel


• Coordinating bios, RSVPs, dietary needs, and documents for brand events


• Assist in the monthly strategy and execution of PCM CRM driven initiatives Administrative & Organizational Management


• Maintaining digital files and client pipelines


• Creating KPI, sales progress, and deadline trackers


• Managing inventory of gifting items VIP Client Experience & Luxury Discretion


• Delivering Bulgari-level hospitality


• Understanding UHNW client sensitivities and expectations


• Adding personalized touches to deepen connection


• Preparing PCMs for every engagement


• Preparing client assortments, lookbooks, personalized presentations


• Managing birthdays, anniversaries, holidays, and special high level client gifting


• Support in driving the client journey mapping for all PCMs Anticipatory & Proactive Support


• Identifying issues before they escape


• Anticipating sensitivities and timing


• Supporting communication strategies


• Owning operations to elevate PCMs focus Internal Coordination


• Following up with corporate partners when timelines stall


• Liaising with High End, High End Watches, Alta Gamma, CRM, Events, Merchandising, BOH, Logistics, After Sales, Boutiques and Corporate Partners


• Handling in-person communication at corporate to accelerate action


• Managing the constantly shifting calendar of events Profile


• 3 + years supporting executives in luxury, retail, hospitality, fashion, or High Jewelry


• Exceptional communication skills


• Highly organized and calm under pressure


• High level of emotional intelligence, discretion, proactivity


• Strong follow-through and problem solving


• Proficiency in Excel, PowerPoint, Google Suite


• Comfortable engaging with Ultra High Net Worth clients


• Available for evening/weekend events

Additional information

The compensation range for this position is $35/hour-$40/hour.