Boutique Coordinator, Chicago

BVLGARI; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

401(k) eligibility

Luxury product discounts

Training opportunities

Job summary

BVLGARI is seeking a Boutique Coordinator to support our client experience team in Chicago. This role focuses on assisting and facilitating various aspects of sales operations on and off the sales floor, with an emphasis on strong customer service and communication.

The successful candidate will manage store operations, assist the sales team with presentation and transactions, coordinate CRM activities, and help organize in-store events while maintaining luxury standards and a professional,

Qualifications

• Customer-focused with a luxury service mindset.
• Strong communication and interpersonal skills.
• Excellent organization and prioritization under changing priorities.
• Reliable follow-through and ability to manage multiple tasks.

Responsibilities

• Support daily store operations and learn Bulgari policies, procedures, history, collections, and inventory.
• Assist sales team with preparation, client entertainment, product presentation, and completing sales transactions.
• Provide inventory support during selling ceremonies and quarterly counts.
• Help organize in-store events like Masterclasses and Trunk Shows.
• Assist with customer service tasks, repair follow-ups, phone inquiries, and maintaining luxury standards.
• Lead CRM efforts, coordinate client gifts, and support seasonal campaigns.
• Maintain a flexible schedule, including weekends and some holidays as required by business needs.

Skills

Customer service

Communication

Organization

Follow-up

Tech literacy

Tools

CRM systems

Job description

The Boutique Coordinator is pivotal in supporting our client experience team at Bulgari. This position is dedicated to assisting and facilitating various aspects of our sales operations, both on and off the sales floor, with a strong emphasis on supporting our team members. The ultimate goal is to contribute to the achievement of our ambitious objectives. The successful Boutique Coordinator will demonstrate high attention to detail, exceptional customer service skills, and outstanding communication abilities.

Key Responsibilities

• Store Support: Address daily store needs and develop a comprehensive understanding of Bulgari's operations, policies, procedures, history, collections, and inventory.
• Sales Support: Assist the sales team with various activities, including preparation, client entertainment, product presentation, and finalizing sales transactions.
• Inventory Management: Provide support during the selling ceremony and actively participate in quarterly inventory checks.
• Event Coordination: Help organize and host in-store activities such as Masterclasses, Trunk Shows, and other jewelry events.
• Customer Service Assistance: Assist with various customer service tasks, including managing repair follow-ups, handling phone inquiries, and ensuring the boutique maintains luxury standards in appearance.
• CRM Coordination: Lead all CRM efforts, facilitate gifts for clients, and execute seasonal campaigns and special events.
• Flexible Schedule: Maintain availability to work a flexible schedule, including weekends and some holidays, following business needs.

Your Profile

• Versatile: Adaptable to change and consistently responsive to the evolving needs of the store.
• Driven to Learn and Grow: Passionate about continuous learning and professional development within the company.
• Efficient and Organized: Quickly grasp new concepts, excellent prioritization skills, and a commitment to maintaining a well-organized work environment.
• Customer-Oriented: Enjoys engaging with customers and consistently projects an energetic and positive demeanor.
• Strong Follow-Up & Follow-Through: Ensures all tasks are completed promptly and efficiently.
• Technologically Proficient: Possesses a basic understanding of computer systems and programs.

What We Offer

• BVLGARI offers a competitive compensation package that includes:
• Comprehensive benefits: medical, financial, and paid time off, including 401(k) eligibility
• Exclusive employee perks, including luxury product discounts and training opportunities

BVLGARI is an equal-opportunity employer and celebrates diversity in the workplace.

For Internal Candidates

We are excited to see LVMH talents exploring opportunities within BVLGARI! If you are interested in this role, please:

• Contact your direct manager to discuss your career growth.
• Reach out to your HR Business Partner (HRBP) for guidance on the internal mobility process.

We value your dedication to the LVMH family and look forward to supporting your career journey with BVLGARI.