Technology Support Analyst

DNA Partners; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A national law firm is seeking a Technology Support Analyst to provide advanced support and mentorship within their IT team. The role involves troubleshooting complex technical issues, managing A/V setups for hybrid meetings, and delivering training on firm systems. Candidates should have over three years of technical support experience, strong communication skills, and preferably experience in the legal industry. This role is critical for maintaining efficient technology use across the firm.

Qualifications

• 3+ years of advanced technical support in a large corporate IT setting.
• Experience mentoring Level 1 technicians and providing knowledge transfer.
• Legal industry experience preferred.

Responsibilities

• Resolve advanced software, hardware, mobile, printer, and remote-access issues.
• Support conference room A/V, hybrid meetings, and tech setups.
• Document tickets thoroughly and maintain proactive communication.

Skills

Troubleshooting skills across Windows

Microsoft 365

Active Directory (AD)

SCCM

Citrix VDI

VPN

Customer service

Communication

Problem-solving

Job description

National Law Firm is searching for a Technology Support Analyst to provide advanced onsite and remote support for firmwide users. You’ll act as the first escalation point for Level 1, troubleshoot complex technical issues, support A/V and conference room tech, and deliver onboarding and small‑group training on firm systems.

What You’ll Do

• Resolve advanced software, hardware, mobile, printer, and remote‑access issues
• Mentor Level 1 technicians and provide knowledge transfer
• Support conference room A/V, hybrid meetings, and tech setups
• Handle onboarding, device imaging, and user training
• Document tickets thoroughly and maintain proactive communication
• Escalate complex issues to Level 3 and collaborate on solutions
• Assist with testing new applications, tools, and services

What You Bring

• 3+ years advanced technical support in a large corporate IT setting
• Strong troubleshooting skills across Windows, Microsoft 365, AD, SCCM, Citrix VDI & VPN
• Ability to translate technical concepts for non‑technical users
• Excellent communication, customer service, and problem-solving abilities
• Experience delivering training a plus
• Legal industry experience strongly preferred