Technology Support Specialist - Desktop & Meeting Tech

White & Case LLP; Tampa (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid vacation

Job summary

White & Case LLP is seeking a Specialist, Technology Support in the Tampa area to provide day-to-day second-level IT support for the Firm’s desktop and AV environments. You will handle escalated user issues, manage hardware assets, and assist with meeting room configurations in a fast-paced legal technology team.

You will collaborate with the Support Services group, contribute to knowledge base articles, and help implement approved AI solutions while ensuring security and compliance standards

Qualifications

• 2+ years of experience in a similar role.
• Ability to multitask in a fast-paced environment.
• Excellent interpersonal and customer service skills.
• Strong verbal and written communication abilities.
• Experience with desktop and meeting room support is desirable.
• Familiarity with ITIL concepts is a plus.

Responsibilities

• Provide second-level IT support for desktop hardware and software.
• Assist with meeting room setup and audiovisual support.
• Manage and track equipment inventory and loaners.
• Support user account management (AD, devices, security tools).
• Coordinate with local office guests and vendors for meetings and events.
• Contribute to knowledge base and document procedures for the team.
• Promote AI tools usage and automation within Technology Support.

Skills

Customer service

Troubleshooting

Multitasking

Verbal & written communication

Team player

Attention to detail

Problem solving

Adaptability

Education

College degree or equivalent experience

Tools

MS Word

MS Outlook

MS Excel

MS PowerPoint

MS Teams

Intapp Time

iManage

Cisco Duo

Trellix Endpoint Security

Duo

Citrix

Job description

White & Case LLP is seeking a Specialist, Technology Support in the Tampa area to provide day-to-day second-level IT support for the Firm’s desktop and AV environments. You will handle escalated user issues, manage hardware assets, and assist with meeting room configurations in a fast-paced legal technology team.

You will collaborate with the Support Services group, contribute to knowledge base articles, and help implement approved AI solutions while ensuring security and compliance standards