PC Support Specialist

GrayRobinson, P.A.; Tallahassee (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Professional environment

Comprehensive benefits

Job summary

GrayRobinson, a full-service law and government-consulting firm, has an immediate opening for a PC Support Specialist in our Tallahassee office. This is a non-remote position, with some travel. Primary duties include providing end-user support for computer hardware and peripherals, and supporting standard firm productivity software.

The ideal candidate has at least 3 years of hands-on PC support in a professional office environment. Experience with iManage Work10 and Aderant Expert is a plus.

Qualifications

• 3+ years of hands-on PC support in a professional office environment.
• Expert-level knowledge of Windows operating system and basic networking.
• Customer service oriented with ability to multitask and prioritize tasks.

Responsibilities

• Provide end-user support for computer hardware and peripherals.
• Support standard firm productivity software.
• Assist with mobile devices, videoconferencing equipment, and printers.

Skills

Windows OS

End-user support

Hardware troubleshooting

Networking basics

Printer support

Mobility devices

Videoconferencing

Tools

iManage Work10

Aderant Expert

Job description

GrayRobinson, a full-service law and government-consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening for a PC Support Specialist in our Tallahassee office. This position is non-remote, with some travel required. Primary duties include providing end-user support for computer hardware and peripherals, as well as supporting standard firm productivity software.

The position requires at least 3 years of hands-on experience in a PC Support (or similar) role within a professional office environment. The successful candidate must have extensive experience in diagnosing and resolving problems with desktop and laptop hardware, mobile devices, applications, network connectivity, printers, videoconferencing equipment, and other technical equipment. Excellent troubleshooting and problem-solving skills are required, as is a strong sense of professionalism and initiative. The candidate must be customer service-oriented and able to multitask and prioritize requests to complete tasks on time. Must have expert-level knowledge of the Windows operating system and a solid working knowledge of networking, hardware, and printer support. Experience with law firm applications, such as iManage Work10 and Aderant Expert, is a plus, but not required.

We offer a professional work environment and a competitive employment package, which includes comprehensive benefits.

GrayRobinson is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.