IT Support Specialist

Trenam Law; Sarasota (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Trenam Law in Sarasota, FL seeks an IT Support Specialist to provide on-site technical support to attorneys, paralegals, and staff in the downtown office. The role ensures the reliable operation of computers, software, mobile devices, and office technology while delivering exceptional customer service in a fast-paced legal environment.

Ideal candidates are proactive problem solvers with strong verbal and written communication skills, the ability to prioritize requests, and the discretion

Qualifications

• Associate degree in Information Technology, Computer Science, or related field or equivalent work experience.

Responsibilities

• Serve as primary point of contact for end-user technical support via phone, email, remote assistance, and in-person at the Sarasota office.
• Troubleshoot and resolve hardware, software, network, printer, and mobile device issues.
• Manage user accounts, passwords, permissions, and access using Microsoft Active Directory and Microsoft 365.
• Support Microsoft Office applications, document management systems (including iManage), legal software, and other business applications.
• Document support requests, resolutions, and technical procedures within the firm’s help desk ticketing system.
• Support conference room technology, video conferencing platforms, and audiovisual equipment.
• Participate in after-hours support and on-call rotations as needed.
• Other duties as assigned.

Skills

Customer service

Troubleshooting

Communication

Time management

Education

Associate degree in IT or related field

Tools

Active Directory

Microsoft 365

Azure Entra ID

Exchange Online

Help desk tools

Remote support tools

Job description

Description

Trenam Law is seeking an IT Support Specialist to provide on‑site technical support to attorneys, paralegals, and administrative staff working in the firm's downtown Sarasota office. This role ensures the reliable operation of computer systems, software applications, mobile devices, and office technology while delivering exceptional customer service in a fast‑paced legal environment. The ideal candidate is a proactive problem solver with strong communication skills and the ability to prioritize multiple support requests while maintaining confidentiality.

Key Responsibilities

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
• Serve as the primary point of contact for end‑user technical support via phone, email, remote assistance, and in‑person at the Sarasota office.
• Troubleshoot and resolve hardware, software, network, printer, and mobile device issues.
• Manage user accounts, passwords, permissions, and access using Microsoft Active Directory and Microsoft 365.
• Support Microsoft Office applications, document management systems (including iManage), legal software, and other business applications.
• Document support requests, resolutions, and technical procedures within the firm’s help desk ticketing system.
• Support conference room technology, video conferencing platforms, and audiovisual equipment.
• Participate in after‑hours support and on‑call rotations as needed.
• Other duties as assigned.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 2+ years of Help Desk or Desktop Support experience.
• Experience supporting Windows operating systems, Active Directory, and Microsoft 365 applications including Azure Active Directory (Entra ID) and Exchange Online.
• Experience with remote support tools and help desk ticketing systems.
• Strong troubleshooting and problem‑solving abilities.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and work independently in a deadline‑driven environment.
• Experience supporting users in a law firm or other professional services environment preferred.
• CompTIA A+, Network+, Microsoft, or other relevant technical certifications helpful.

Additional Details

• An on‑site support role in a professional office setting with standard office equipment
• Full‑time: Monday–Friday, 8:30 AM – 5:00 PM (with a 1‑hour lunch)
• Occasional overtime and after‑hours on‑call rotation are required