PC Refresh Technician: Desk & Laptop Deploy & Support

Talentify; San Diego (CA); On-site; USD 39,000 - 44,000; Full time

Job summary

Superlanet is seeking multiple Service Desk Technicians to support a five-month Annual Information Services PC Refresh initiative for our San Diego healthcare client. You will perform workstation replacements, image and deploy desktops and laptops, and ensure end-user readiness.

You'll collaborate with end users to validate functionality, troubleshoot issues, and document findings. Training shifts start 7:00 AM–3:30 PM, with potential later hours as needed, and pay is $30.00/hr+.

Qualifications

• 3+ years of experience providing desktop, service desk, field support, or end-user computing support.
• Experience with large-scale PC refresh, workstation deployment, or hardware lifecycle projects preferred.
• Experience imaging and deploying workstations in an enterprise environment.
• Working knowledge of networking concepts and protocols, including DHCP and TCP/IP.
• Ability to troubleshoot hardware, software, printer, peripheral, and network connectivity issues.
• Broad understanding of enterprise technology environments and system dependencies.

Responsibilities

• Perform workstation replacements as part of the annual PC Refresh initiative, including removal of existing equipment and installation of new workstations.
• Image, configure, deploy, and validate desktop and laptop computers.
• Install and configure peripherals, software applications, network printers, and other required equipment.
• Partner directly with end users to confirm functionality following workstation replacement and resolve post-deployment issues.
• Troubleshoot hardware, software, peripheral, and network connectivity issues of moderate complexity.
• Diagnose network connectivity issues involving technologies and protocols such as DHCP and TCP/IP, escalating when appropriate.
• Perform hardware and software testing, analyze results, and document findings or recommendations.
• Perform appropriate cable and wire management to improve troubleshooting accessibility and maintain user and equipment safety

Skills

Desktop support

End-user computing

Troubleshooting

Networking basics

Customer interaction

Job description

Superlanet is seeking multiple Service Desk Technicians to support a five-month Annual Information Services PC Refresh initiative for our San Diego healthcare client. You will perform workstation replacements, image and deploy desktops and laptops, and ensure end-user readiness.

You'll collaborate with end users to validate functionality, troubleshoot issues, and document findings. Training shifts start 7:00 AM–3:30 PM, with potential later hours as needed, and pay is $30.00/hr+.