PC & Mac Desktop Support Pro for Mission-Critical IT

IMAGINEEER LLC; Rockville (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Paid time off

Job summary

IMAGINEEER LLC is looking for a motivated PC/Mac Desktop Support Specialist to join their team in Rockville, Maryland. The role involves providing technical support for customers both locally and remotely, focusing on software and hardware issues across various operating systems.

You will play a crucial part in maintaining a high-quality support experience while ensuring compliance with security protocols. Ideal candidates should have experience with both Windows and Mac operating systems, along with strong customer service skills.

Qualifications

• 2+ years of customer service experience is necessary.
• Experience with both Windows and Macintosh operating systems is crucial.
• Knowledge of Active Directory is required.

Responsibilities

• Provide professional customer support to local and remote customers.
• Offer technical support on software, hardware, and operating systems.
• Troubleshoot and support Microsoft Office 365 and scientific software.

Skills

Customer service

Windows 10

Macintosh operating systems

Network and re-imaging workstations

Active Directory

Microsoft Office 365

Windows Firewall

Full disk encryption

Various scientific software applications

TCP/IP network troubleshooting

Education

High school diploma or higher

Job description

IMAGINEEER LLC is looking for a motivated PC/Mac Desktop Support Specialist to join their team in Rockville, Maryland. The role involves providing technical support for customers both locally and remotely, focusing on software and hardware issues across various operating systems.

You will play a crucial part in maintaining a high-quality support experience while ensuring compliance with security protocols. Ideal candidates should have experience with both Windows and Mac operating systems, along with strong customer service skills.