Deskside IT Support Pro: Windows & Mac

Pomeroy; Colorado; On-site; USD 52,000 - 70,000; Full time

Job summary

Pomeroy is seeking a detail‑oriented IT support professional to handle high‑stress problem diagnosis and client relationship management. The role acts as a liaison between support areas and other technology teams to ensure quick and efficient problem resolution.

The candidate will work with Windows and Macintosh environments and support various Apple tools and configurations. The position requires strong customer service, English communication, and the ability to learn client-specific

Qualifications

• Must be detail-oriented and able to handle multiple tasks efficiently within deadlines.
• Demonstrate strong customer service skills and professional communication with urgency and empathy.
• Exceptional written and verbal communication skills in English.

Responsibilities

• Troubleshoot Windows and Macintosh desktops from the network drop to the desktop, excluding security patches/updates.
• Respond to alerts or escalations from ITSS, determine probable cause and restore desktop/laptop operations.
• Support Mac OS X Server configuration and server administration; provide OS updates for Macintosh devices.
• Load, configure, and update anti-virus software and virus scanning on desktops/laptops as required.
• Document troubleshooting steps and corrective actions in the Help Desk system.
• Assist with IT customer support notices and alerts, verbally and in writing, as needed.

Skills

Detail-oriented

Customer service

English communication

Learn client applications

Self-starter

Organizational skills

Team player

Tools

CA USD

Job description

Pomeroy is seeking a detail‑oriented IT support professional to handle high‑stress problem diagnosis and client relationship management. The role acts as a liaison between support areas and other technology teams to ensure quick and efficient problem resolution.

The candidate will work with Windows and Macintosh environments and support various Apple tools and configurations. The position requires strong customer service, English communication, and the ability to learn client-specific