Multiplatform IT Support Specialist – Windows & Mac

nscglobal, usa; St. Louis (MO); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Benefits

Paid Time Off (PTO)

Job summary

nscglobal, usa is seeking a Technical Support Specialist to respond to service incidents and provide on-site and remote support. Responsibilities include installation and configuration in Macintosh and PC/network environments, along with diagnosing mechanical and software issues.

This direct hire position features benefits and PTO, making it an excellent opportunity for individuals looking to enhance their careers in technical support while ensuring effective operational support for customers.

Qualifications

• Learn company policies and procedures to complete routine tasks pertaining to computer hardware, software, or operating systems.
• Provide technical support to customers on operational or maintenance aspects of system equipment.
• Diagnose mechanical, hardware, software, and systems failures.

Responsibilities

• Respond to requests for service incidents and provide on-site, in-house, and remote technical service support.
• Installation, configuration and incident resolution in Macintosh & PC/network environments.

Skills

Printer Support

Peripheral Support

Desktop/Laptop Hardware Support

Windows OS Support

Macintosh OSX Support

Workstation Networking

Wireless Networking

Common Application Support

Custom Application Support

Job description

nscglobal, usa is seeking a Technical Support Specialist to respond to service incidents and provide on-site and remote support. Responsibilities include installation and configuration in Macintosh and PC/network environments, along with diagnosing mechanical and software issues.

This direct hire position features benefits and PTO, making it an excellent opportunity for individuals looking to enhance their careers in technical support while ensuring effective operational support for customers.