Mac Desktop Support Pro - On-Site & Remote Tech

nscglobal, usa; Burbank (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Benefits

Paid time off

Job summary

nscglobal, usa is seeking a full-time technical support specialist in Burbank, California. The role involves maintaining and troubleshooting computer systems and hardware, providing hands-on support and problem resolution in both PC and network environments.

Candidates should have experience with Windows upgrades and networking, along with robust problem-solving skills. The position includes benefits and paid time off, positioning you to succeed in a client-focused environment.

Qualifications

• Experience in technical service support in PC/Network environments.
• Ability to diagnose mechanical, hardware, software, and system failures.
• Excellent organizational and communication skills.

Responsibilities

• Provide on-site and remote technical service support.
• Monitor and update help desk incident tracking tickets.
• Evaluate current processes and improve effectiveness in support.

Skills

Technical support experience

Networking knowledge

Customer service skills

Problem-solving techniques

Experience with Windows 7 to 10 upgrade

Proficiency in VPN and Wireless

Education

Associate degree in a related area

Tools

Microsoft Office

Ticketing system applications

Job description

nscglobal, usa is seeking a full-time technical support specialist in Burbank, California. The role involves maintaining and troubleshooting computer systems and hardware, providing hands-on support and problem resolution in both PC and network environments.

Candidates should have experience with Windows upgrades and networking, along with robust problem-solving skills. The position includes benefits and paid time off, positioning you to succeed in a client-focused environment.