PBX / Switchboard Operator

Prime Healthcare; Woonsocket (RI); On-site; USD 22,000 - 28,000; Part time

Job summary

Landmark Medical Center in Woonsocket, RI, part of Prime Healthcare, is seeking a PBX Operator / Receptionist for per diem shifts. You will manage the main switchboard, greet visitors, and direct them to the appropriate departments, while adhering to hospital policies and emergency codes.

The role requires strong communication and interpersonal skills, the ability to multitask, and a customer-service mindset to support our patients and staff in a fast-paced healthcare environment.

Qualifications

• High School Diploma or equivalent required.
• Previous PBX experience preferred.
• Effective written, verbal communication, and interpersonal skills.

Responsibilities

• Answer the switchboard and pages overhead; greet and direct people to the appropriate departments; monitor hospital alarms and follow emergency codes as per policy.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Customer service

Education

High School Diploma or Equivalent

Job description

Overview

At Landmark Medical Center, our dedicated team of professionals is committed to our core values of quality, compassion, and community. As a member of Prime Healthcare, Landmark Medical Center is actively seeking new members to join its award-winning team!

Landmark Medical Center is a 214-bed acute care hospital in Woonsocket, RI. The hospital has been “A”rated for patient safety by The Leapfrog Group and has received numerous Healthgrades awards for patient safety excellence, heart care, and orthopedics. Originally known as the "Woonsocket Hospital", Landmark Medical Center has been serving the communities of northern Rhode Island and southern Massachusetts since 1873. Learn more at www.landmarkmedical.org.

Responsibilities

The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.

Qualifications

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires)
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills
• Ability to multi-task, prioritize needs to meet required timelines
• Analytical and problem-solving skills
• Customer Services experience preferred.

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Employment Status

Per Diem

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf