PBX Operator

Prime Healthcare; Mission (TX); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Mission Regional Medical Center is seeking a PBX Operator / Receptionist to handle switchboard duties, greet visitors, and direct them to the right departments on a per diems basis. The role requires strong communication and multi-tasking abilities within a hospital environment.

The position includes monitoring alarms and following hospital emergency codes, with emphasis on clear, compassionate interaction with patients and staff.

Qualifications

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi‑task, prioritize needs to meet required timelines.
• Analytical and problem‑solving skills.
• Customer Services experience preferred.

Responsibilities

• The PBX Operator / Receptionist answers the switchboard and pages overhead.
• Greet and direct people to the appropriate departments.
• The PBX operator monitors hospital alarms and follows emergency codes as required.
• Communicate effectively with the population served.

Skills

Customer service

Effective communication

Multi-tasking

Problem-solving

Education

High School Diploma or Equivalent

Job description

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Mission Regional Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Mission Regional Medical Center is a 297-bed, non-profit hospital that provides inpatient and outpatient hospital services to the people of the Rio Grande Valley. Rated one of the top hospitals in the country for clinical excellence in many services including maternity and orthopedic care, Mission Regional Medical Center has been offering quality healthcare, close to home, for over 60 years. For more information visit www.missionrmc.org.

Responsibilities

The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.

Qualifications

Education and Work Experience

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi‑task, prioritize needs to meet required timelines.
• Analytical and problem‑solving skills.
• Customer Services experience preferred.

Employment Status

Per Diem

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf