Switchboard Operator

Talentify; Blue Springs (MO); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Medical insurance

401K

Competitive compensation

Job summary

Prime Healthcare is seeking a per diem PBX Operator at St Mary's Medical Center in Kansas City, MO. The role involves answering the switchboard, routing calls, greeting visitors and directing them to the correct departments.

You'll monitor hospital alarms, maintain call logs and support during emergencies, with prior PBX experience and strong communication skills preferred.

Qualifications

• High School Diploma or equivalent required.
• Previous PBX experience preferred.
• Experience in office or receptionist roles is desirable.

Responsibilities

• Answer and route incoming calls to departments, physicians, or staff promptly and courteously.
• Assist visitors and callers, provide information, and connect to appropriate contacts.
• Monitor and maintain the telephone system and log messages for staff.
• Support communication during hospital emergencies or critical events.
• Ensure compliance with hospital policies and confidentiality.

Skills

PBX experience

Communication

Interpersonal skills

Customer service

Education

High School Diploma

Job description

Overview

Shifts Available: Variable

Employment Type: Per Diem (PD/PRN)

Hours: Variable

Location: St Mary's Medical Center – Kansas City, MO

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. This position is on a per diem basis, meaning PD/PRN as needed.

Responsibilities

• Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously
• Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on‑call personnel
• Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments
• Support communication during hospital emergencies or critical events by coordinating calls and information flow
• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information

Qualifications

High School Diploma or Equivalent required (effective 4/1/14 for all new hires).

Previous PBX experience preferred.

Previous experience in office or receptionist.

Effective written, verbal communication, and interpersonal skills.

Ability to multi-task, prioritize needs to meet required timelines.

Analytical and problem‑solving skills.

Customer Services experience preferred.

Here are some of the benefits of working at Prime Healthcare:

• Competitive compensation
• Medical insurance benefit plan
• 401K

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

#LI - SB4

Employment Status

Per Diem

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf