PBX & Reservations Specialist — Luxury Hotel

Aman; Page (AZ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Aman Global Complimentary NightProgram

Access and discount on Food & Beverage

Aman Retail and Spa Treatment discount

Uniform provided

One meal per shift

401k plan after one year with partial匹

Job summary

Aman Amangiri is seeking a PBX Operator / Reservations colleague in Canyon Point, Utah. You will provide exceptional service from initial enquiry to departure, coordinating with multiple departments to ensure a seamless guest experience.

Role requires professional communication, strong organizational skills, and the ability to multitask in a fast-paced, ultra‑luxury environment. This on-site position supports guest itineraries, wake‑up calls, and records in Opera and other systems.

Qualifications

• Excellent verbal and written English communication.
• Professional appearance and grooming standards.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Ability to lift up to 45 lbs and stand for extended periods.
• Team player with a collaborative approach.

Responsibilities

• Answer all incoming calls promptly and professionally, typically within three rings.
• Determine the nature of enquiries, route calls appropriately, and limit hold times to under thirty seconds.
• Maintain awareness of community events and activities to offer informed recommendations.
• Communicate guest needs clearly and efficiently with Front Office, Housekeeping, Experience and Security.
• Log guest feedback and ensure proper follow-up on complaints or concerns.
• Coordinate room changes and guest movements with Housekeeping and the Bell team.
• Monitor and support guest itineraries and activity schedules.
• Maintain accurate guest records, including preferences and profiles, in Opera and other systems.
• Provide timely wake-up calls as requested and track guest needs throughout the stay.
• Maintain a clean and organized workstation and contribute to a positive hotel image.

Skills

Customer service

Communication

Multitasking

Attention to detail

Hospitality

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

Aman Amangiri is seeking a PBX Operator / Reservations colleague in Canyon Point, Utah. You will provide exceptional service from initial enquiry to departure, coordinating with multiple departments to ensure a seamless guest experience.

Role requires professional communication, strong organizational skills, and the ability to multitask in a fast-paced, ultra‑luxury environment. This on-site position supports guest itineraries, wake‑up calls, and records in Opera and other systems.