Reservationist - Amangiri

Canyon Land Development I, LP; Utah; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Complimentary nights program

Food & beverage discounts

Spa and retail discounts

Uniform provided

One meal per shift

401k with partial match

Vision, dental and life insurance

Paid time off

Job summary

Aman Group at Amangiri in Utah is seeking a Reservations Agent to provide seamless service across the entire reservation process. You will manage inquiries, bookings, changes and billing, ensuring accurate guest information and proactive service.

The role requires at least two years in reservations or administration, strong English communication, and familiarity with Opera or similar systems. Flexibility to work evenings, weekends, and holidays is required; the position also demands good

Qualifications

• Two years of experience in reservations or administrative roles.
• Professional verbal and written communication in English.
• Must have legal right to work in the United States.

Responsibilities

• Handle inbound and outbound reservation inquiries, including bookings, modifications, cancellations, and billing.
• Ensure guest information is gathered and communicated during initial conversation.
• Maintain a high standard of call compliance and guest interaction.
• Provide timely follow-up to guest concerns and share information with other departments.
• Answer calls in a friendly and professional manner.
• Record guest preferences and update guest history databases.
• Upsell resort offerings when appropriate.
• Maintain a clean, organized workspace and adhere to grooming standards.

Skills

Verbal communication

Organisational skills

Multitasking

Attention to detail

Customer service

Tools

Opera PMS

Word/Excel

Job description

Location Overview

Join our team in Amangiri. Blending into untouched red-rock country on over 900 acres of the Colorado Plateau, Amangiri and its satellite, Camp Sarika, reflect dual aspects of this ancient desert landscape. A serene sanctuary, Amangiri’s 34 modernist suites, Aman Spa and mesa-embracing pool echo the tranquillity of the canyons. Camp Sarika, with its 10 tented pavilions, answers the region’s call to adventure. An unrivalled base for exhilarating expeditions and fireside connection, the camp has its own restaurant, lounge and spa suites.

Role

We are currently seeking a Reservations Agent to join our team at Amangiri, located in Canyon Point, Utah. This role reports to the Reservations Manager and plays a key part in delivering seamless service to our guests throughout the entire reservation process.

Responsibilities

• Handle inbound and outbound reservation enquiries, including new bookings, modifications, cancellations, and billing.


• Ensure all forthcoming guest information is gathered and communicated during the initial conversation.


• Maintain a high standard of call compliance and guest interaction.


• Provide timely follow-up to guest concerns and share relevant information with other departments.


• Answer all phone calls in a friendly and professional manner.


• Maintain a call score average of 90% or higher.


• Record guest preferences and update guest history databases.


• Stay informed of resort offerings and identify opportunities for upselling.


• Maintain a clean and organised workspace and adhere to grooming standards.


• Comply with all internal policies and procedures.

Requirements

• Proficiency in Microsoft Word, Excel, and email platforms.


• Experience with Opera or similar reservations systems is preferred.


• A minimum of two years of experience in reservations or administrative roles is preferred.


• Professional verbal and written communication skills in English.


• Ability to work a flexible schedule, including evenings, weekends, and public holidays.


• Strong organisational and multitasking skills with high attention to detail.


• Ability to manage pressure and remain composed in challenging situations.


• Ability to stand for extended periods and work both indoors and outdoors in varying climates.


• Capable of lifting and carrying loads of up to 45 lbs.


• Sensitivity to cultural differences.


• Fluency in additional languages is an advantage.


• Must have the legal right to work in the United States.

Benefits

• Aman Global Complimentary Night Program.


• Access and discount on Food & Beverage Outlets at Amangiri.


• Aman Retail and Spa Treatment discount.


• Uniform provided.


• One meal is provided per shift.


• 401k plan available after 1 year of service with partial match.


• Free Vision, Dental and Life Insurance.


• Amangiri pays 90% of your medical health plan and 100% of your vision and dental benefits.


• Paid time off.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey. Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors. We invite you to join us in our pursuit of unparalleled service. We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging. When you join Aman Group, you join a family.