PBX Operator - Amangiri

Aman; Page (AZ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Aman Global Complimentary NightProgram

Access and discount on Food & Beverage

Aman Retail and Spa Treatment discount

Uniform provided

One meal per shift

401k plan after one year with partial匹

Job summary

Aman Amangiri is seeking a PBX Operator / Reservations colleague in Canyon Point, Utah. You will provide exceptional service from initial enquiry to departure, coordinating with multiple departments to ensure a seamless guest experience.

Role requires professional communication, strong organizational skills, and the ability to multitask in a fast-paced, ultra‑luxury environment. This on-site position supports guest itineraries, wake‑up calls, and records in Opera and other systems.

Qualifications

• Excellent verbal and written English communication.
• Professional appearance and grooming standards.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Ability to lift up to 45 lbs and stand for extended periods.
• Team player with a collaborative approach.

Responsibilities

• Answer all incoming calls promptly and professionally, typically within three rings.
• Determine the nature of enquiries, route calls appropriately, and limit hold times to under thirty seconds.
• Maintain awareness of community events and activities to offer informed recommendations.
• Communicate guest needs clearly and efficiently with Front Office, Housekeeping, Experience and Security.
• Log guest feedback and ensure proper follow-up on complaints or concerns.
• Coordinate room changes and guest movements with Housekeeping and the Bell team.
• Monitor and support guest itineraries and activity schedules.
• Maintain accurate guest records, including preferences and profiles, in Opera and other systems.
• Provide timely wake-up calls as requested and track guest needs throughout the stay.
• Maintain a clean and organized workstation and contribute to a positive hotel image.

Skills

Customer service

Communication

Multitasking

Attention to detail

Hospitality

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

Location Overview

Join our team in Amangiri. Blending into untouched red‑rock country on over 900 acres of the Colorado Plateau, Amangiri and its satellite, Camp Sarika, reflect dual aspects of this ancient desert landscape. A serene sanctuary, Amangiri’s 34 modernist suites, Aman Spa and mesa‑embracing pool echo the tranquility of the canyons. Camp Sarika, with its 10 tented pavilions, answers the region’s call to adventure. An unrivaled base for exhilarating expeditions and fireside connection, the camp has its own restaurant, lounge and spa suites.

Role

We are seeking a PBX Operator / Reservations colleague to join our team at Amangiri in Canyon Point, Utah. This role is responsible for providing exceptional service to our guests from the initial enquiry through to departure. The position reports to the Front Office Manager and involves close coordination with multiple departments to ensure a seamless guest experience.

Responsibilities

• Answer all incoming calls promptly and professionally, typically within three rings.
• Determine the nature of enquiries, route calls appropriately, and limit hold times to under thirty seconds.
• Maintain awareness of community events and activities to offer informed recommendations.
• Communicate guest needs clearly and efficiently with relevant departments including Front Office, Housekeeping, Experience, and Security.
• Log guest feedback and ensure proper follow‑up on complaints or concerns.
• Coordinate room changes and guest movements in collaboration with Housekeeping and the Bell team.
• Monitor and support guest itineraries and activity schedules.
• Maintain accurate guest records, including preferences and profiles, in Opera and other systems.
• Provide timely wake‑up calls as requested and track guest needs throughout the stay.
• Maintain a clean and organized workstation and contribute to a positive hotel image.

Requirements

• Ability to work a flexible schedule, including evenings, weekends, and public holidays.
• Professional verbal and written communication skills in English.
• Strong organisational skills and high attention to detail.
• Ability to multitask and remain composed under pressure.
• Professional appearance and adherence to grooming standards.
• Capable of lifting up to 45 lbs and standing for extended periods.
• Comfortable working indoors and outdoors in varying weather conditions.
• Culturally sensitive with a collaborative and respectful approach.
• Self‑motivated and able to work effectively as part of a team.
• Additional language proficiency is a plus.
• Must have the legal right to work in the United States.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.

• Aman Global Complimentary Night Program.
• Access and discount on Food & Beverage Outlets at Amangiri.
• Aman Retail and Spa Treatment discount.
• Uniform provided.
• One meal is provided per shift.
• 401k plan available after one year of service with partial match.
• Free Vision, Dental and Life Insurance.
• Amangiri pays 90% of your medical health plan and 100% of your vision and dental benefits.
• Paid time off.

If you thrive in an ultra‑luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.