Lux Resort Reservations Specialist

Aman; Roswell (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Aman Global Complimentary NightProgram

Access/discount at Amangiri F&B Outets

Aman Retail and Spa Treatment discount

Uniform provided

One meal per shift

401k with partial match after 1 year

Vision, Dental and Life Insurance

Health plan coverage (Amangiri pays 90

Paid time off

Job summary

Aman invites you to join Amangiri, a luxury resort located in Canyon Point, Utah, as a Reservations Agent. You will deliver seamless service throughout the reservation process and support guests from initial inquiry to final booking.

The role requires strong communication skills, proficiency with reservations systems, and the ability to work a flexible schedule, including evenings, weekends, and holidays. Join an ultra-luxury hospitality team focused on exceptional guest experiences.

Qualifications

• Professional verbal and written communication in English.
• Strong organisational and multitasking abilities.
• Flexible schedule including evenings, weekends and public holidays.
• Sensitivity to cultural differences.

Responsibilities

• Handle inbound and outbound reservation enquiries, including new bookings, modifications, cancellations, and billing.
• Gather and communicate guest information during initial conversation.
• Maintain a high standard of call compliance and guest interaction.
• Provide timely follow-up to guest concerns and share information with other departments.
• Answer all calls in a friendly and professional manner.
• Maintain a call score average of 90% or higher.
• Record guest preferences and update guest history databases.
• Stay informed of resort offerings and identify upsell opportunities.
• Maintain a clean and organised workspace and grooming standards.
• Comply with all internal policies and procedures.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Cultural sensitivity

Legal right to work in United States

Tools

Microsoft Word

Excel

Email platforms

Opera reservations system

Job description

Aman invites you to join Amangiri, a luxury resort located in Canyon Point, Utah, as a Reservations Agent. You will deliver seamless service throughout the reservation process and support guests from initial inquiry to final booking.

The role requires strong communication skills, proficiency with reservations systems, and the ability to work a flexible schedule, including evenings, weekends, and holidays. Join an ultra-luxury hospitality team focused on exceptional guest experiences.