Luxury Reservations Agent – Upsell & Guest Care

Aman; Page (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Complimentary night program

Food & Beverage discounts

Spa treatment discount

Uniform provided

One meal per shift

401k plan

Vision, dental & life insurance

Paid time off

Job summary

Aman Group's Amangiri is seeking a Reservations Agent to join our luxury team in Canyon Point, Utah. You will manage inbound and outbound reservations, handle bookings, modifications, cancellations, and billing, while delivering polished guest service through the full reservation cycle.

You will work with Opera or similar systems, require 2+ years in reservations or admin, and must communicate fluently in English.

Qualifications

• Proficiency in Microsoft Word, Excel, and email platforms.
• Experience with Opera or similar reservations systems is preferred.
• A minimum of two years of experience in reservations or administrative roles is preferred.
• Professional verbal and written communication skills in English.
• Ability to work a flexible schedule including evenings, weekends and public holidays.
• Strong organisational and multitasking skills with high attention to detail.

Responsibilities

• Handle inbound and outbound reservation enquiries, including new bookings, modifications, cancellations, and billing.
• Ensure all forthcoming guest information is gathered and communicated during the initial conversation.
• Maintain a high standard of call compliance and guest interaction.
• Provide timely follow-up to guest concerns and share relevant information with other departments.
• Answer all phone calls in a friendly and professional manner.
• Maintain a call score average of 90% or higher.
• Record guest preferences and update guest history databases.
• Stay informed of resort offerings and identify opportunities for upselling.
• Maintain a clean and organised workspace and adhere to grooming standards.
• Comply with all internal policies and procedures.

Skills

Microsoft Word

Excel

Communication skills (verbal & written

Tools

Opera Reservations System

Email platforms

Job description

Aman Group's Amangiri is seeking a Reservations Agent to join our luxury team in Canyon Point, Utah. You will manage inbound and outbound reservations, handle bookings, modifications, cancellations, and billing, while delivering polished guest service through the full reservation cycle.

You will work with Opera or similar systems, require 2+ years in reservations or admin, and must communicate fluently in English.