Telephone Operator (PBX)

The Adolphus; Dallas (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PTO / PTO exchange

Medical/dental/vision benefits

Pet insurance

401k with company match

Student loan repayment program

Additional ancillary benefits

Job summary

The Adolphus in Dallas seeks a PBX Operator who warmly answers hotel switchboard calls about reservations, information, or guest needs. You will maintain a courteous, professional demeanor and coordinate with other departments to resolve requests promptly.

A genuine hospitality mindset and ability to brighten the guest experience are essential to connect with guests and help them create memorable moments at our historic hotel.

Qualifications

• Friendly phone voice and courteous demeanor are essential.
• Ability to communicate clearly and accurately with other hotel departments.
• Natural inclination to brighten the room and create welcoming experiences for guests.

Responsibilities

• Answer incoming calls on the hotel switchboard regarding reservations, information, or guest concerns.
• Maintain a courteous and professional demeanor while assisting guests.
• Communicate guest requests or problems to appropriate departments to ensure resolution.
• Create warm, personalized experiences that invite guests to explore the facility and local scene.

Skills

Customer service

Phone etiquette

Clear communication

Hospitality mindset

Team collaboration

Tools

PBX system

Job description

Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experiences. In it's reimagining, the 407 room downtown hotel recalls a grand European home.

We are searching for curious self-starters with a genuine interest in people. These hard-working individuals have always had a natural bend toward hospitality, no matter where they worked, because they’ve always seen themselves as part of something bigger.

In search of a friendly phone voice! A PBX Operator promptly and efficiently answers incoming calls on the hotel switchboard regarding reservations, hotel information, or guest concerns while maintaining a courteous and professional demeanor. This person takes great satisfaction in making guests happy and communicates clearly and accurately with other departments to ensure that guest requests or problems are resolved.

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene.

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits for eligible team members:

• accommodating PTO/PTO exchange
• medical/dental/vision benefits
• pet insurance
• company-matched dependent care & 401k
• student loan repayment program
• a wide range of additional ancillary benefits.

The health, happiness and well-being of our team is our top priority.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self.

We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status.

We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.