PBX Operator PRN

HCA Healthcare; Walterboro (SC); On-site; USD 17,000 - 28,000; Part time

Job summary

HCA Healthcare Colleton Hospital in Walterboro, SC seeks a PRN Telecom/PBX Operator to manage incoming calls with professionalism and ensure clear communication across departments.

You will answer switchboard calls, page staff, monitor alarms, and document incidents in the Communication Journal while maintaining on-call schedules. This role requires strong customer service and reliable performance in a hospital setting.

Qualifications

• High school diploma or equivalent.
• Operator or customer service experience preferred.

Responsibilities

• Answer the switchboard in a calm and professional manner.
• Page personnel as authorized, verify and record emergency calls.
• Maintain department on-call schedules.
• Report telephone repair problems.
• Monitor alarms in the PBX operator room and report to Engineering when alarms.
• Monitor CODE line and respond if alarms activate as authorized.
• Transfer calls to the correct extension or department.
• Review and record information in the Communication Journal.
• Utilize the CPCS system to facilitate inquiry to provide accurate patient location.

Skills

PBX operation

Customer service

Switchboard

Communication skills

Education

High school diploma or equivalent

Tools

CPCS system

Job description

Do you have the PRN career opportunities as a PBX Operator you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare Colleton Hospital which is part of the nation’s leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

As a Telecom Operator , you will organize and direct incoming calls through the PBX console in a most expedient and professional manner. The Operator provides exceptional communication skills and plays a vital role in daily communication.

What you will do in this role:

• You will answer the switchboard in a calm and professional manner.
• You will page all personnel as authorized in department procedures in a professional manner. You will page, verify, and record all emergency calls.
• You will maintain department on-call schedules.
• You will report all telephone repair problems to appropriate areas as directed.
• You will monitor all alarm indicators located in the PBX operator room: medical gas alarm, oxygen line pressure, fire alarm panel. Report immediately to the Engineering department when monitors go into alarm.
• You will monitor dedicated CODE phone line at switchboard and respond immediately if alarms activate as authorized.
• You will accurately transfer calls to the correct extension or department.
• You will review and record information in the Communication Journal, including codes, customer/employer complaints, equipment problems/repairs, notable incidents, safety issues and concerns, and any other information that needs to be communicated to other shifts.
• You will utilize the CPCS system to facilitate inquiry to provide accurate patient location.

What qualifications you will need:

• You must have a high school diploma or equivalent
• Operator and/or customer service experience is preferred

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location and position.

HCA Healthcare Colleton Hospital (https://colletonmedical.com/) provides quality healthcare services, giving patients access to highly-trained physicians and advanced technology for more than 50 years. Our 130+ bed hospital is one of the region's leading acute care facilities and offers a range of services for our patients; these include diagnostic, therapeutic, emergency and surgical services as well as 24/7 Emergency Care for adults and children. We are fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

Located in the heart of Walterboro, HCA Healthcare Colleton Hospital has a longstanding history as a leader in the community with a commitment to patient-centered care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status