PBX Operator PRN

LewisGale Regional Health System; Salem (VA); On-site; USD 19,000 - 26,000; Full time

Job summary

LewisGale Medical Center in Salem, Virginia, is seeking a PBX/Switchboard Operator PRN to serve as the facility's call center, promptly answering incoming calls and routing them to the correct department, extension, or patient room.

You will page staff using the hospital paging system or beeper per policy, maintain awareness of emergency plans, and assist with code red notifications and directory updates to support safe, efficient operations.

Qualifications

• Demonstrate ability to utilize computer systems effectively to obtain information when requested.
• Always maintains proper coverage in department during breaks to insure calls are answered promptly.
• Microsoft Office and computer proficiency (required)
• Knowledge of community resources (preferred)
• Associates Degree (preferred)
• Minimum of one (1) year clerical experience working with the public and telephone contact (required)
• Ability to be scheduled on short notice

Responsibilities

• Answer incoming telephone calls and route to the proper department, extension, or patient room.
• Page individuals using the hospital paging system or beeper per policy.
• Maintain current knowledge of emergency plans and implement them per policy.
• Notify Plant Operations of code red calls via email with actions taken to resolve the code.
• Maintain a current Meditech Physician Directory with name, extension, beeper, and home phone number.

Skills

Microsoft Office

Computer proficiency

Clerical experience

Schedule on short notice

Education

Associates Degree (preferred)

Job description

Hourly Wage Estimate: $14.03 - $18.94 / hour

Learn More About The Benefits Offered For This Job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary And Qualifications

As a PBX/Switchboard Operator PRN you will function as the call center for the facility by promptly answering incoming telephone calls and accurately routing to the appropriate hospital department, extension, or patient room.

• You will also page individuals using the hospital’s central paging system, or assigned beeper system according to designated policies.
• Maintain and demonstrate current knowledge of all hospital emergency plans and implements them according to policy. Emergency plans include Fire, Cardiac Arrest, Infant Abduction, Disturbance, Radiation Contamination, Tornado, External Disaster, and Bomb Threats and other codes.
• You will maintain current knowledge of fire system usage and notify Plant Operations of any code red calls received during shift via email system identifying actions taken to resolve the code.
• You will maintain a current list of all key hospital personnel, medical staff and the Meditech Physician Directory; List will include name, extension, beeper, and home phone number.

Qualifications

• Demonstrate ability to utilize computer systems effectively to obtain information when requested.
• Always maintains proper coverage in department during breaks to insure calls are answered promptly.
• Microsoft Office and computer proficiency (required)
• Knowledge of community resources (preferred)
• Associates Degree (preferred)
• Minimum of one (1) year clerical experience working with the public and telephone contact (required)
• Ability to be scheduled on short notice

Benefits

LewisGale Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

LewisGale Medical Center

has provided quality healthcare services since 1909. We give patient's access to trained physicians and advanced technology. Our 500+ bed hospital is one of the leading acute care facilities in the Salem area. We specialize in heart and vascular care - including the latest advanced technology available through our designated Heart Center as well as orthopedics and spine care, services for mental and behavioral health and cancer care.

At LewisGale Medical Center, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.