Switchboard PBX Operator

Medical City Healthcare; Denton (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, prescription, dental, vision

Wellbeing support and counseling

Paid time off and family leave

401(k) match

Tuition assistance and scholarships

Fertility and family building benefits

Job summary

Medical City Denton is seeking a Switchboard PBX Operator to route calls and provide courteous customer service to patients, physicians, staff and visitors. The position requires handling multiple tasks in a busy hospital setting and responding to emergencies according to protocol.

This PRN opportunity offers mixed 8-hour shifts and access to hospital resources within HCA Healthcare. Prior PBX or hospital experience is helpful but not required; strong customer service is essential.

Qualifications

• Previous PBX and/or hospital experience helpful, but not required.
• Customer service skills required.
• Communication skills are necessary to communicate with patients, physicians, staff, public, and administration.
• Must have the ability to handle multiple tasks and maintain organization.
• Must be detail oriented.
• Must possess skills to make decisions upholding hospital/department policy and procedures.
• Must be able to work under heavy demands and a stressful environment with frequent interruptions.

Responsibilities

• Route calls into and out of the facility, providing good customer service to all callers.
• Respond to emergencies/codes by following proper protocol and notifying appropriate internal and external parties.

Skills

Customer service

Communication skills

English diction

Clerical skills

Typing

Multitasking

Detail oriented

Decision making

PBX

Tools

PBX

Job description

Medical City Denton

Switchboard PBX Operator

Shift: Mixed Shift (8 hour shifts 2-3 shifts per week)

Do you have the PRN career opportunities as a switchboard PBX Operator you want with your current employer? We have an exciting opportunity for you to join Medical City Denton which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

Responsible for routing calls into and out of the facility with an expectation of providing good customer service to all callers. Responsible for responding to emergencies/codes by following proper protocol and notifying appropriate internal and external parties.

What qualifications you will need:

• Previous PBX and/or hospital experience helpful, but not required.


• Customer service skills required.


• Communication skills are necessary to communicate with patients, physicians, staff, public, and administration.


• Must have the ability to handle multiple tasks and maintain organization.


• Must be detail oriented.


• Must possess skills to make decisions upholding hospital/department policy and procedures.


• Must be able to work under heavy demands and a stressful environment with frequent interruptions.

Special Skills & Qualifications

• Must have clear English diction for overhead paging and communication of emergency situations.


• Clerical skills, such as typing and telephone are required.


• Effective communication skills are necessary.

Benefits

Medical City Denton, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services


• Wellbeing support, including free counseling and referral services


• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence


• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling


• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing


• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location and position.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

\"Bricks and mortar do not make a hospital. People do.\"- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status