PBX Operator

Methodist Health System; Celina (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Methodist Celina Medical Center is seeking an experienced communications professional to provide operator services, police dispatch, emergency systems monitoring, and alert/code paging for physicians, visitors, and staff across the Methodist Health System campuses.

This role requires calm under pressure, clear communication, and the ability to work a flexible schedule. Proficiency with Microsoft Office and multi-line phone systems is preferred; healthcare dispatch experience is a plus.

Qualifications

• Proven ability to handle stressful situations quickly and decisively.
• Ability to organize workload within time constraints in a fast-paced environment.
• Strong written and oral communication skills.
• Willingness to work a flexible schedule across multiple campuses.

Responsibilities

• Answer and direct incoming calls; provide directory assistance.
• Attend annual safety training and meet safety requirements.
• Dispatch personnel during emergencies using paging, radio, and alert systems.
• Maintain activity logs for police, engineering, and staff as required.
• Monitor alarms and respond per policy (code red/blue, etc.).
• Provide dispatching services for Police/Engineering staff via two-way radio on campus.
• Perform additional department duties as assigned.

Skills

Stress management

Organization

Communication

Flexible schedule

Computer skills

Adaptability

Customer service

Initiative

Phone dispatch experience

Healthcare communications experience

Tools

Microsoft Office

Job description

Hours of Work:

12

Days Of Week:

3

Job Description:

Your Job:

Provide operator services, police dispatch, emergency systems monitoring, and alert/code paging for physicians, visitors, and staff.

Supports the mission, vision, values and strategic goals of Methodist Health System.

Your Job Requirements:

• Able to handle stressful situations and make decisions in a timely manner
• Able to organize work and work area with time constraints in a fast paced environment
• Able to professionally and effectively communicate (orally and in writing).
• Able to work flexible schedule at various campuses within the MHS system
• Computer skills, operating systems not limited to Microsoft Office
• Demonstrates adaptability and is able to flex schedule and perform other duties in the department as needed.
• Demonstrates good customer service skills. Is able to listen and understand customer needs and follows up to assure that both parties are mutually satisfied with the service provided.
• Demonstrates initiative, is a self starter
• Work Experience: 6 months in multi-line phone operation and radio dispatching required; 6 months communications experience in healthcare or hospital setting preferred

Your Job Responsibilities:

• Answer and direct incoming calls. Provide assistance and directory services.
• Attend annual safety training and complete necessary safety training requirements.
• Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools.
• Maintain activity logs for Police Department, engineering, and other staff as directed/required by position.
• Monitor and react to alarms (i.e. code red, code blue, alert I/II, code EMRT). Monitor the fire system and panic alarm system and respond according to policy.
• Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus.
• z-Other duties as assigned.

Methodist Celina Medical Center is located on a 40+ acre campus just off of Dallas Parkway, and will serve as the community’s first full-service hospital, serving Celina and surrounding communities. The four-story medical center will open with 51 beds, with plans for expansion, and will feature a range of services including cardiology, women’s services, orthopedics, robotic surgery, and more. The campus will also include a 40,000-square-foot medical office building.

The $237 million facility will be one of Celina’s largest employers in the fastest growing city in the country. We strive to have a diverse workforce that reflects the communities we serve.