PBX Operator

Methodist-Health-System; Celina (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Methodist Celina Medical Center is seeking a dispatch operator to provide operator services, police dispatch, emergency systems monitoring, and alert/code paging for physicians, visitors, and staff. You will support safety operations across the Methodist Health System campuses, including on Celina's new 40+ acre medical campus.

Responsibilities include answering calls, directing assistance, paging emergencies, maintaining logs, and monitoring alarm systems.

Qualifications

• Ability to remain calm under stress and make timely decisions.
• Strong organizational skills and ability to prioritize in a fast-paced environment.
• Professional communication skills, both oral and written, across campuses.

Responsibilities

• Answer and direct incoming calls.
• Dispatch appropriate personnel for emergencies using paging, radio, and electronic tools.
• Maintain activity logs for Police Department and staff as required.
• Monitor alarms and respond per policy (code red, code blue, etc.).
• Monitor fire and panic alarm systems and act per procedures.
• Provide dispatching services for campus departments and staff via radio.
• Perform other duties as assigned.

Skills

Multiline phone operations

Radio dispatch

Communication (oral & written)

Customer service

Adaptability

Microsoft Office

Tools

Two-way radio

Microsoft Office

Job description

Hours of Work :12Days Of Week :3Work Shift :Job Description :Your Job:Provide operator services, police dispatch, emergency systems monitoring, and alert/codepaging for physicians, visitors, and staff.Supports the mission, vision, values and strategic goals of Methodist Health System.Your Job Requirements:Able to handle stressful situations and make decisions in a timely mannerAble to organize work and work area with time constraints in a fast paced environmentAble to professionally and effectively communicate (orally and in writing).Able to work flexible schedule at various campuses within the MHS systemComputer skills, operating systems not limited to Microsoft OfficeDemonstrates adaptability and is able to flex schedule and perform other duties in the department as needed.Demonstrates good customer service skills. Is able to listen and understand customer needs and follows up to assure that both parties are mutually satisfied with the service provided.Demonstrates initiative, is a self starterWork Experience: 6 months in multi-line phone operation and radio dispatching required; 6 months communications experience in healthcare or hospital setting preferredYour Job Responsibilities:Answer and direct incoming calls. Provide assistance and directory services.Attend annual safety training and complete necessary safety training requirements.Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools.Maintain activity logs for Police Department, engineering, and other staff as directed/required by position.Monitor and react to alarms (i.e. code red, code blue, alert I/II, code EMRT). Monitor the fire system and panic alarm system and respond according to policy.Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus.z-Other duties as assigned.Methodist Celina Medical Center is located on a 40+ acre campus just off of Dallas Parkway, and will serve as the community’s first full-service hospital, serving Celina and surrounding communities. The four-story medical center will open with 51 beds, with plans for expansion, and will feature a range of services including cardiology, women’s services, orthopedics, robotic surgery, and more. The campus will also include a 40,000-square-foot medical office building.The $237 million facility will be one of Celina’s largest employers in the fastest growing city in the country. We strive to have a diverse workforce that reflects the communities we serve.