PBX Operator

Methodist Health System; Celina (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Methodist Celina Medical Center is seeking a dispatcher to provide operator services, police dispatch, emergency systems monitoring, and alert/code paging for physicians, visitors, and staff. You will work a flexible schedule across MHS campuses, handle stressful situations, and maintain logs and communications with campus personnel.

Experience in multi-line phone operation and healthcare communications preferred; computer skills and strong customer service required.

Qualifications

• Ability to stay calm and organized in high-pressure situations.
• Excellent verbal and written communication skills.
• Proficient computer and typing skills; familiarity with office software.

Responsibilities

• Answer and direct incoming calls; provide assistance and directory services.
• Attend safety training and meet required safety standards.
• Dispatch personnel in emergencies via paging, radio, and alerts.
• Maintain activity logs for departments and staff as directed.
• Monitor alarms and fire/panic systems; respond per policy.
• Provide dispatching services across campus for Police and other staff.
• Other duties as assigned.

Skills

Stress management

Communication skills

Computer skills

Customer service

Time management

Flexibility

Tools

Microsoft Office

Job description

Hours of Work :

12

Days Of Week :

3

Work Shift :

Job Description :

Your Job:

Provide operator services, police dispatch, emergency systems monitoring, and alert/code
paging for physicians, visitors, and staff.

Supports the mission, vision, values and strategic goals of Methodist Health System.

Your Job Requirements:

• Able to handle stressful situations and make decisions in a timely manner
• Able to organize work and work area with time constraints in a fast paced environment
• Able to professionally and effectively communicate (orally and in writing).
• Able to work flexible schedule at various campuses within the MHS system
• Computer skills, operating systems not limited to Microsoft Office
• Demonstrates adaptability and is able to flex schedule and perform other duties in the department as needed.
• Demonstrates good customer service skills. Is able to listen and understand customer needs and follows up to assure that both parties are mutually satisfied with the service provided.
• Demonstrates initiative, is a self starter
• Work Experience: 6 months in multi-line phone operation and radio dispatching required; 6 months communications experience in healthcare or hospital setting preferred

Your Job Responsibilities:

• Answer and direct incoming calls. Provide assistance and directory services.
• Attend annual safety training and complete necessary safety training requirements.
• Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools.
• Maintain activity logs for Police Department, engineering, and other staff as directed/required by position.
• Monitor and react to alarms (i.e. code red, code blue, alert I/II, code EMRT). Monitor the fire system and panic alarm system and respond according to policy.
• Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus.
• z-Other duties as assigned.

Methodist Celina Medical Center is located on a 40+ acre campus just off of Dallas Parkway, and will serve as the community’s first full-service hospital, serving Celina and surrounding communities. The four-story medical center will open with 51 beds, with plans for expansion, and will feature a range of services including cardiology, women’s services, orthopedics, robotic surgery, and more. The campus will also include a 40,000-square-foot medical office building.

The $237 million facility will be one of Celina’s largest employers in the fastest growing city in the country. We strive to have a diverse workforce that reflects the communities we serve.