PBX Operator

Methodist Health; Celina, Northern (TX, KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Methodist Health is seeking a PBX Operator in Celina, Texas to provide operator services, police dispatch, emergency monitoring, and paging for physicians, visitors, and staff. The role requires handling stressful situations, clear communication, and flexible scheduling across MHS campuses.

Qualified candidates will have 6 months of multi-line phone operation and radio dispatching experience, with healthcare or hospital communications preferred.

Qualifications

• Minimum 6 months experience in multi-line phone operation and radio dispatching.
• Healthcare or hospital communications experience preferred.
• Ability to handle stress and communicate clearly under pressure.

Responsibilities

• Answer and direct incoming calls; provide assistance and directory services.
• Dispatch personnel during emergencies using paging, radio, and notification tools.
• Maintain logs for Police Department, engineering, and staff as directed.
• Monitor alarms (code red/blue, alert I/II, etc.) and respond per policy.
• Provide dispatching for Police, engineering, and staff via two-way radio.

Skills

Multi-line phone ops

Radio dispatching

Healthcare communication

Customer service

Two-way radio systems

Safety training

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

## PBX OperatorApply: Celina, Texas: Full time: Posted 3 Days Ago: JR1000038360**Hours of Work :**12**Days Of Week :**3**Work Shift :****Job Description :**## Your Job: Provide operator services, police dispatch, emergency systems monitoring, and alert/code paging for physicians, visitors, and staff.## Supports the mission, vision, values and strategic goals of Methodist Health System. Your Job Requirements:* ## Able to handle stressful situations and make decisions in a timely manner* ## Able to organize work and work area with time constraints in a fast paced environment* ## Able to professionally and effectively communicate (orally and in writing).* ## Able to work flexible schedule at various campuses within the MHS system* ## Computer skills, operating systems not limited to Microsoft Office* ## Demonstrates adaptability and is able to flex schedule and perform other duties in the department as needed.* ## Demonstrates good customer service skills. Is able to listen and understand customer needs and follows up to assure that both parties are mutually satisfied with the service provided.* ## Demonstrates initiative, is a self starter* ## Work Experience: 6 months in multi-line phone operation and radio dispatching required; 6 months communications experience in healthcare or hospital setting preferred## Your Job Responsibilities:* ## Answer and direct incoming calls. Provide assistance and directory services.* ## Attend annual safety training and complete necessary safety training requirements.* ## Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools.* ## Maintain activity logs for Police Department, engineering, and other staff as directed/required by position.* ## Monitor and react to alarms (i.e. code red, code blue, alert I/II, code EMRT). Monitor the fire system and panic alarm system and respond according to policy.* ## Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus.* ## z-Other duties as assigned.