PBX & Front Desk Operations Specialist

Nationwide Children's Hospital; North Carolina; On-site; USD 19,286,000 - 30,307,000; Full time

Job summary

Nationwide Children's Hospital is seeking a PBX operator to manage the front-line communications, answering incoming calls and relaying urgent paging messages. You will direct calls to the appropriate departments and assist with visitor inquiries while maintaining confidentiality and accurate records.

We value calm under pressure and the ability to multitask across multiple systems. Training and onboarding new staff may be part of the role, with opportunities to collaborate with clinical and

Qualifications

• High School Diploma or equivalent required.
• Six months PBX/operator experience or one year with multi-line phones preferred.
• Knowledge of medical terminology.

Responsibilities

• Answers incoming calls and directs them to the appropriate department or person.
• Places outgoing calls as requested by employees and management.
• Maintains accurate and up-to-date records of all calls made and received.
• Greets visitors and directs them to the appropriate area or person.
• Provides general information to callers and visitors as needed.
• Assists in training and onboarding new staff.

Skills

Medical terminology

Communication skills

Customer service

Multitasking

Computer skills

Confidentiality

Information retention

Education

High School Diploma

Job description

Nationwide Children's Hospital is seeking a PBX operator to manage the front-line communications, answering incoming calls and relaying urgent paging messages. You will direct calls to the appropriate departments and assist with visitor inquiries while maintaining confidentiality and accurate records.

We value calm under pressure and the ability to multitask across multiple systems. Training and onboarding new staff may be part of the role, with opportunities to collaborate with clinical and