PBX & Visitor Communications Specialist

Nationwide-Children; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide-Children in Columbus, OH seeks a PBX operator to manage multi-line phones, relay emergency messages, and direct calls to the correct departments. The role includes greeting visitors, providing information, and aiding in staff onboarding.

The position requires a High School Diploma or equivalent and involves handling emergency communications with composure and confidentiality in a hospital setting.

Qualifications

• Knowledge of medical terminology.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multi-task, maintaining accuracy and efficiency.
• Effective computer, spreadsheet, and analytical skills.
• Ability to maintain composure in stressful situations, maintain confidentiality, and respond quickly to emergency situations.

Responsibilities

• Answers incoming calls and directs them to the appropriate department or person.
• Places outgoing calls as requested by employees and management.
• Maintains accurate and up-to-date records of all calls made and received.
• Greets visitors and directs them to the appropriate area or person.
• Provides general information to callers and visitors as needed.
• Assists in training and onboarding new staff.

Skills

Medical terminology

Communication skills

Interpersonal skills

Customer service

Multi-tasking

Computer skills

Spreadsheet

Analytical skills

Confidentiality

Emergency response

Education

High School Diploma or equivalent

Job description

Nationwide-Children in Columbus, OH seeks a PBX operator to manage multi-line phones, relay emergency messages, and direct calls to the correct departments. The role includes greeting visitors, providing information, and aiding in staff onboarding.

The position requires a High School Diploma or equivalent and involves handling emergency communications with composure and confidentiality in a hospital setting.