Multiline Call Center & Front Desk Operator

Nationwide Children's Hospital; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH is seeking a PBX operator to handle incoming calls, relay messages, direct callers, and support the paging system.

The role requires a High School Diploma and experience with multi-line phones; training is provided. You will greet visitors, maintain records, and assist in onboarding new staff while remaining calm and professional in stressful situations.

Qualifications

• High School Diploma or equivalent required.
• Six months of PBX operator experience or one year with multi-line phones preferred.
• Knowledge of medical terminology helpful.

Responsibilities

• Answer incoming calls and direct to appropriate department or person.
• Place outgoing calls as requested by staff.
• Maintain accurate records of calls made and received.
• Greet visitors and direct them to the appropriate area or person.
• Provide general information to callers and visitors as needed.
• Assist in training and onboarding new staff.

Skills

Medical terminology

Communication skills

Multi-tasking

Computer skills

Confidentiality

Emergency response

Information retention

Education

High School Diploma

Job description

Nationwide Children's Hospital in Columbus, OH is seeking a PBX operator to handle incoming calls, relay messages, direct callers, and support the paging system.

The role requires a High School Diploma and experience with multi-line phones; training is provided. You will greet visitors, maintain records, and assist in onboarding new staff while remaining calm and professional in stressful situations.