Front Desk & PBX Communications Specialist

SUN Behavioral Kentucky; Erlanger (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

SUN Behavioral Kentucky is seeking a courteous PBX operator to manage the facility's telephone switchboard and paging systems. You will route calls, provide directory information, and enter updates into the computer database, ensuring accurate contact details across departments.

The role emphasizes patient and staff interactions, meticulous data entry, and adherence to privacy standards. You will respond promptly to inquiries, announce messages over the PA, and support emergency communications

Qualifications

• High school diploma or GED required.
• CPR and CPI obtained in orientation.
• Healthcare setting experience preferred for PBX roles.

Responsibilities

• Operate electronic switchboard to route incoming calls and place outgoing calls.
• Provide directory information to internal and external inquirers.
• Enter facility directory information into the computer database.
• Make general and emergency announcements over the facility PA system.

Skills

PBX operator

Customer service

Telephone etiquette

Data entry

Education

High school diploma or GED

Job description

SUN Behavioral Kentucky is seeking a courteous PBX operator to manage the facility's telephone switchboard and paging systems. You will route calls, provide directory information, and enter updates into the computer database, ensuring accurate contact details across departments.

The role emphasizes patient and staff interactions, meticulous data entry, and adherence to privacy standards. You will respond promptly to inquiries, announce messages over the PA, and support emergency communications