Front Office Supervisor - FT

Hamilton Hotel; Washington, Northern (District of Columbia, KY); On-site; USD 50,000 - 65,000; Full time

Job summary

The Hamilton Hotel in Washington, DC seeks a Manager on Duty to support the Front Office during shifts. You will promptly resolve guest issues, coordinate with hotel departments, anticipate guest needs, and uphold the highest standards of cleanliness, safety, and professionalism.

Responsibilities include acting as MOD, guiding staff, ensuring clear internal communication, and performing additional duties as required.

Qualifications

• High school diploma or equivalent required.
• Proficiency with computers and general office PC applications; Opera experience is a plus.
• Strong written and verbal communication skills.
• Ability to work a flexible schedule.
• Solid decision-making skills.
• Reliability, diligence, dedication and attention to detail.
• Clear professional communication with guests, coworkers and managers.
• Must have reliable transportation.
• Maintain a positive attitude while performing tasks.
• Adhere to policies and grooming standards and uphold the property's image.

Responsibilities

• Acts as Manager on duty, and supports Front Office Manager and Director of Front Office during shift hours.
• Promptly resolves any guest complaints or issues.
• Coordinate activities with other hotel departments to facilitate improved communication and guest satisfaction.
• Anticipate guests’ needs, change direction quickly and multi-task.
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct.
• Ensure proper communication within the department.
• Other duties as required by management.

Skills

Communication skills

Computer literacy

Opera experience

Decision making

Flexibility

Guest service

Teamwork

Education

High school diploma

Tools

Opera PMS

Job description

Hamilton Hotel
1001 14th St NW
Washington, DC 20005, USA

Description

Position Responsibilities (including but not limited to):

• Acts as Manager on duty, and supports Front Office Manager and Director of Front Office during shift hours.
• Promptly resolves any guest complaints or issues
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
• Anticipate the guests’ needs, change direction quickly and multi-task
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Ensures proper communication within the department
• Other job duties as required by management

Position Requirements:

• High school diploma or equivalent required
• Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases). Opera experience is a plus.
• Possesses strong communication skills, both written and verbal
• Ability to work a flexible schedule
• Must possess solid decision‑making skills
• Proven job reliability, diligence, dedication, and attention to detail.
• Must be able to communicate clearly and professionally with guests, coworkers, and managers
• Must have reliable transportation
• Must have a positive attitude while performing tasks
• Performs all duties and responsibilities in a timely and efficient manner in accordance with company policies and procedures.
• Projects a favorable image of the property to the public at all times by following the property’s grooming and dress standards.
• Strong attention and care to details
• Responsibility, reliability and honesty
• Teamwork and collaboration

Benefits discussed during interview process

Due to the cyclical nature of the hospitality business, associates may be required to work varying schedules to reflect the business needs of the hotel, including evenings, weekends and holidays.

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.