PBM Account Manager - Client Success & Solutions

CVS Health; Iowa; Hybrid; USD 44,000 - 102,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Job summary

CVS Health is seeking an Account Manager to serve as the primary contact for clients, overseeing day-to-day PBM operations and coordinating with cross-functional teams. You will track issues, drive practical solutions, and ensure timely delivery while meeting client guarantees.

This role requires a Bachelor's degree (or equivalent) and 4 years in client services or account management, with strong communication and organizational skills and the ability to participate in meetings on camera. ~

Qualifications

• 4 years of experience in a client services-based environment or previous account management experience.
• Excellent organizational skills.
• Excellent verbal and written interpersonal communication skills.
• Strong problem solving and critical thinking skills.
• Able to be on camera for meetings with reliable attendance.

Responsibilities

• Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.
• Driving Practical & Creative Solutions - Critically thinking about complex situations to find optimal outcome.
• Engaging Appropriate Resources - Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.
• Work within Deadlines and Client Guarantees - Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.

Skills

Client services

Account management

Organization

Communication

Problem solving

Video meetings

Education

Bachelor's Degree or equivalent

Job description

CVS Health is seeking an Account Manager to serve as the primary contact for clients, overseeing day-to-day PBM operations and coordinating with cross-functional teams. You will track issues, drive practical solutions, and ensure timely delivery while meeting client guarantees.

This role requires a Bachelor's degree (or equivalent) and 4 years in client services or account management, with strong communication and organizational skills and the ability to participate in meetings on camera. ~