Remote PBM Client Success Manager

LucyRx Health Solutions, Inc.; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

LucyRx Health Solutions, Inc. is seeking an Account Manager to serve as the primary liaison between LucyRx and assigned clients, ensuring exceptional service, timely issue resolution, and strong client retention.

You will collaborate with internal teams to deliver PBM services and drive renewals while supporting consultative benefit design. The role requires a Bachelor's degree and 2 years in client service/account management, preferably in pharmacy benefits management, with up to 10% travel.

Qualifications

• Bachelor's Degree in business or related field, or equivalent combination of education and/or work experience; 2 years of Client Service/Account Management experience, preferably in Pharmacy Benefits Management.

Responsibilities

• Establish and maintain strong relationships with assigned clients through timely and effective communication via phone, email, and in-person meetings.
• Act as the primary liaison between clients and internal teams, ensuring smooth execution of PBM services and addressing client needs proactively.
• Own the coordination of issue resolution by assessing, prioritizing, and addressing client concerns while keeping management informed of account activity.
• Assist with strategic account planning and client engagement in coordination with the account management team.
• Provide consultative services on pharmacy benefits, plan design, and cost-saving initiatives.
• Assist with client services team with new business implementation processes and ongoing service to ensure smooth product delivery.
• Own the service provided to clients, ensuring all interactions are handled with professionalism and care.
• Demonstrate ability to anticipate clients' next queries and needs, providing timely and relevant information to enhance the overall client experience.
• Monitor client performance to identify areas for improvement and recommend enhancements.
• Work closely with internal teams to support new business implementation and ongoing service optimization.
• Collaborate on the development of new tools, processes, and strategies to improve business efficiency and client satisfaction.
• Identify business challenges and contribute to both short-term solutions and long-term strategic improvements.
• Manage strategic and consultative service delivery, including reporting, analytical reviews, and performance monitoring.
• Support contract renewals, service level agreements, and regulatory compliance efforts.
• Stay informed on industry trends, legislative changes, and best practices in PBM to provide valuable insights to clients.
• Perform other duties as needed to support corporate objectives.

Skills

Customer service

Communication

Project coordination

MS Office

CRM tools

Adaptability

Self-direction

Initiative

Pharmacy operations

Analytical skills

Attention to detail

Travel willingness

Education

Bachelor's degree in business or related field

Tools

CRM tools

Microsoft Office

Job description

LucyRx Health Solutions, Inc. is seeking an Account Manager to serve as the primary liaison between LucyRx and assigned clients, ensuring exceptional service, timely issue resolution, and strong client retention.

You will collaborate with internal teams to deliver PBM services and drive renewals while supporting consultative benefit design. The role requires a Bachelor's degree and 2 years in client service/account management, preferably in pharmacy benefits management, with up to 10% travel.