Healthcare Account Manager: PBM Client Liaison

CVS Health; Ohio; Híbrido; USD 44.000 - 102.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Medical, dental, and vision coverage

Paid time off and retirement options

Descripción de la vacante

CVS Health is seeking an Account Manager to serve as the primary contact for clients and oversee day-to-day PBM operations. You will act as a liaison between clients and cross-functional internal teams to ensure timely delivery of requests and high-quality service.

The role requires strong communication, problem solving, and the ability to travel up to 20% to support client needs. A Bachelor's degree and 4 years in a client services or account management environment are required.

Formación

• 4 years of experience in a client services-based environment or previous account management experience
• Excellent organizational skills
• Excellent verbal and written interpersonal communication skills
• Strong problem solving and critical thinking skills
• Able to be on camera for meetings with reliable attendance

Responsabilidades

• Issue tracking
• Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.
• Driving Practical & Creative Solutions - Critically thinking about complex situations to find optimal outcome.
• Engaging Appropriate Resources - Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.
• Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.

Conocimientos

Client services experience

Organizational skills

Verbal & written communication

Problem solving

On-camera meeting readiness

Educación

Bachelor's degree or equivalent

Descripción del empleo

CVS Health is seeking an Account Manager to serve as the primary contact for clients and oversee day-to-day PBM operations. You will act as a liaison between clients and cross-functional internal teams to ensure timely delivery of requests and high-quality service.

The role requires strong communication, problem solving, and the ability to travel up to 20% to support client needs. A Bachelor's degree and 4 years in a client services or account management environment are required.