PBM Account Manager — Client Success & Ops

Rightway; Dallas (TX); On-site; USD 92,000 - 130,000; Full time

Job summary

Rightway is seeking an experienced Account Manager to join our PBM team in Dallas. You will own day-to-day client operations, manage complex PBM accounts, and drive high levels of client satisfaction.

In this role you will lead client meetings, collaborate with Implementation on onboarding, gather requirements for annual enrollment, and help educate employees through webinars. Travel to client sites may be required.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• 5–8 years in pharmacy operations.
• Strong communication, organization, and problem-solving skills.
• Ability to lead client meetings and manage complex accounts.

Responsibilities

• Manage day-to-day PBM client operations and ensure contract adherence.
• Act as primary operational contact for client inquiries.
• Lead quarterly and annual business reviews with Account Leads.
• Coordinate with Implementation during onboarding for a seamless handoff.
• Gather client requirements for annual open enrollment and plan changes.
• Facilitate client webinars and education sessions; travel may be required.
• Identify trends, coordinate with internal teams and vendors to fix issues.
• Track deliverables and surface risks to ensure timely delivery.

Skills

Account management

PBM knowledge

Client relationships

Communication

Presentation skills

Project leadership

Stakeholder management

Problem solving

Education

Bachelor’s Degree

Master’s Degree preferred

Tools

CRM systems

Excel

PowerPoint

Job description

Rightway is seeking an experienced Account Manager to join our PBM team in Dallas. You will own day-to-day client operations, manage complex PBM accounts, and drive high levels of client satisfaction.

In this role you will lead client meetings, collaborate with Implementation on onboarding, gather requirements for annual enrollment, and help educate employees through webinars. Travel to client sites may be required.