PBM Account Manager — Client Success & Operations

CVS Health; Lincoln (NE); On-site; USD 44,000 - 102,000; Full time

Job summary

CVS Health is seeking an Account Manager in Lincoln, NE to serve as the primary contact for clients, overseeing day-to-day PBM operations. You will liaise with cross-functional teams to ensure timely delivery of client requests and uphold high levels of service quality.

The role requires 4 years of client services or account management experience in healthcare, with travel up to 20%. Bachelor’s degree or equivalent work experience is required.

Qualifications

• 4 years of experience in a client services-based environment or previous account management experience.
• Prior healthcare experience managing insurance, healthcare, or benefit accounts.
• Experience with Medicaid, Commercial, and/or Medicare Part D Plans.
• Bachelor’s Degree or equivalent work experience required.

Responsibilities

• Manage the resolution status of routine to complex requests related to our clients' business requirements.
• Liaise between clients and cross-functional internal teams to ensure timely delivery of client requests.
• Work within deadlines and client guarantees and drive timely resolutions.
• Drive client satisfaction through accuracy, responsiveness, reliability and professionalism.

Skills

Client services

Healthcare experience

Account management

Communication

Education

Bachelor's degree or equivalent work experience

Job description

CVS Health is seeking an Account Manager in Lincoln, NE to serve as the primary contact for clients, overseeing day-to-day PBM operations. You will liaise with cross-functional teams to ensure timely delivery of client requests and uphold high levels of service quality.

The role requires 4 years of client services or account management experience in healthcare, with travel up to 20%. Bachelor’s degree or equivalent work experience is required.