Senior Client Success Manager, PBM

Rightway; United States; Remote; USD 90,000 - 160,000; Full time

Job summary

Rightway is seeking a Client Relations Manager to manage PBM client relationships and drive operational excellence. You will act as theDay-to-day contact, lead business reviews, and collaborate with Implementation to ensure smooth onboarding for new clients.

Ideal applicants have a Bachelor's degree and 5–8 years of pharmacy operations experience, with strong communication and presentation skills. Proficiency in Excel, Google Sheets, and slide tools is required.

Qualifications

• Bachelor's degree required.
• 5-8 years of experience in pharmacy operations.
• Strong client management and pharmacy benefit knowledge.
• Proficiency with Excel, Google Sheets, PowerPoint, and Google Slides.
• Excellent communication, presentation, and organizational skills.

Responsibilities

• Manage overall relationships with assigned PBM clients, including touchbases, contract deliverables, and resolving escalations.
• Serve as the primary point of contact for day-to-day operational inquiries and lead quarterly/annual business reviews.
• Partner with the Implementation Team to ensure seamless transitions for new clients.
• Gather client requirements for annual open enrollment, including benefit changes and customizations.
• Identify operational trends and work with vendor partners to implement preventative measures.
• Support Rightway partners by interpreting plan design and resolving claims, benefit, and enrollment issues.

Skills

Client management

Pharmacy benefit knowledge

Communication

Presentation skills

Education

Bachelor's Degree

Tools

Excel

Google Sheets

PowerPoint

Google Slides

Job description

Responsibilities

• Manage overall relationships with assigned PBM clients, including touchbases, contract deliverables, and resolving escalations
• Serve as the primary point of contact for day-to-day operational inquiries and lead quarterly/annual business reviews
• Partner with the Implementation Team to ensure seamless transitions for new clients
• Gather client requirements for annual open enrollment, including benefit changes and customizations
• Identify operational trends and work with vendor partners to implement preventative measures
• Support Rightway partners by interpreting plan design and resolving claims, benefit, and enrollment issues

Requirements

• Bachelor's Degree required
• 5-8 years of experience in pharmacy operations
• Strong client management and pharmacy benefit knowledge
• Proficiency with Excel, Google Sheets, PowerPoint, and Google Slides
• Excellent communication, presentation, and organizational skills

About the Company

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Their products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app.