PBM Account Lead - Client Success & Solutions

CVS Health Corporation

Florida

Hybrid

USD 44,000 - 102,000

Full time

4 days ago

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Job summary

CVS Health Corporation in Florida is seeking an Account Manager to serve as the main client contact and oversee day-to-day PBM operations. The role requires liaising between clients and cross-functional teams to ensure timely delivery and build mutually beneficial relationships with stakeholders.

Responsibilities include issue tracking, driving practical solutions, engaging the right resources, and ensuring all client guarantees are met.

Qualifications

4 years of experience in a client services-based environment or previous account management experience.
Excellent organizational skills.
Excellent verbal and written interpersonal communication skills.
Strong problem solving and critical thinking skills.
Able to be on camera for meetings with reliable attendance.

Responsibilities

Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.
Driving Practical & Creative Solutions - Critically thinking about complex situations to find optimal outcome.
Engaging Appropriate Resources - Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.
Work within Deadlines and Client Guarantees - Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.