Healthcare PBM Account Manager: Client Success & Solutions

CVS Health Corporation; New Jersey; Hybrid; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health is seeking an Account Manager to serve as the primary liaison for clients, overseeing day-to-day PBM operations and driving timely, accurate responses to requests. You will coordinate with internal teams, manage issue resolution, and ensure client performance guarantees are met.

Strong communication and organizational skills are essential in this client-facing role. Travel up to 20% is required, and a Bachelor's degree or equivalent experience is expected.

Qualifications

• 4 years of experience in a client services-based environment or previous account management experience.
• Excellent organizational skills.
• Excellent verbal and written interpersonal communication skills.
• Strong problem solving and critical thinking skills.
• Able to be on camera for meetings with reliable attendance.

Responsibilities

• Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.
• Driving Practical & Creative Solutions - Critically thinking about complex situations to find optimal outcome.
• Engaging Appropriate Resources - Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.
• Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.

Skills

Client services

Account management

Organization

Communication

Problem solving

Camera presence

Education

Bachelor's degree

Job description

CVS Health is seeking an Account Manager to serve as the primary liaison for clients, overseeing day-to-day PBM operations and driving timely, accurate responses to requests. You will coordinate with internal teams, manage issue resolution, and ensure client performance guarantees are met.

Strong communication and organizational skills are essential in this client-facing role. Travel up to 20% is required, and a Bachelor's degree or equivalent experience is expected.